Monica Pels
Jacksonville,FL
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
10
10
years of professional experience
Work History
Concierge
Starling At Nocatee Independent Living
Ponte Vedra, FL
06.2021 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Carried out day-day-day duties accurately and efficiently.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Medical Front Office Supervisor
C.W. Randolph Ageless And Wellness
Jacksonville Beach, FL
07.2017 - Current
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Practice Administrator.
- Monitored front areas so that questions could be promptly addressed.
Technical Opportunity Manager
IBM
Ponte Vedra Beach, FL
06.2015 - 06.2017
- Performed audits and deep document reviews to verify compliance with applicable laws.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Improved and wrote contracts and lab services within IBM Security.
- Support achievement of revenue targets.
- Write clear, concise and informative reports, messages, and emails.
- Produced 20% more contracts monthly than the average Opportunity Manager.
- Strong negotiation and communication skills enough to impart information and secure agreement.
- Define and organize team efforts and project plans across business units effectively.
- Frequently sought out and expected to provide guidance on contract processing and operations.
Education
High School Diploma -
West Catholic High School For Girls
Philadelphia, PASkills
- Team Management
- Information Assistance
- Compassionate Communication
- Inquiry Requests
- Demographics Information
- Staff Training
- Patient Relations
- Workflow Processes
Timeline
Concierge
Starling At Nocatee Independent Living
06.2021 - Current
Medical Front Office Supervisor
C.W. Randolph Ageless And Wellness
07.2017 - Current
Technical Opportunity Manager
IBM
06.2015 - 06.2017
High School Diploma -
West Catholic High School For Girls
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