Overview
Work History
Education
Skills
Languages
Community Service
Timeline
Monica Perez

Monica Perez

San Jose,CA

Overview

18
18
years of professional experience

Work History

Program Supervisor

San Jose Sharks /Sharks ice San Jose
08.2018 - 03.2023
  • Oversaw front desk operations and other day-to-day building activities & operations. Supervised Cashiers to drive optimal team performance. Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint recurring issues.
  • Scheduled, coordinated, administered logistics drop in event programs, visiting NHL/AHL teams & other activities.
  • Met incoming guests and clients, offering immediate assistance. Greeted visitors or callers to handle questions or direct to appropriate staff or program location.
  • Managed bidirectional mail, planning, calendars and correspondence.
  • Solved issues to hampering smooth program execution, maintained optimal quality standards to keep customers and employees informed or entertained.

Box Office Attendant

San Jose Earthquakes / Bay FC
San Jose, CA
09.2023 - Current
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.

Guest Service Representative

SAP Center at San Jose/ San Jose Sharks
San Jose, CA
09.2012 - 08.2018
  • Greet patrons attending entertainment events
  • Examine tickets or passes to verify authenticity, Settle seating disputes or help solve other customer concerns
  • Guide patrons to exits, restrooms, concessions or other instructions or assistance in case of emergency
  • Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Event Receptionist

San Jose Sharks
San Jose, CA
06.2014 - 08.2018
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules..
  • Supervised setup of conference rooms for meetings and office events in common areas.
  • Welcomed patrons to front desk while conducting check-in process. Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages. Managed customer complaints and rectified issues to complete satisfaction.

Para-Educator

Mount Pleasant Elementary School District
San Jose, CA
08.2013 - 06.2018
  • Served as classroom aide to teachers and worked one-on-one with special needs students age 5 to 12.
  • Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.
  • Prepared visual aids, equipment and classroom displays to foster learning.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Customized small group and individual classroom activities based on differentiated learning needs.

Subsitute Secretary/Health Clerk

Mount Pleasant Elementary School District
San Jose, CA
08.2006 - 06.2018
  • Administer basic first aid to students
  • Communicated with parents, teachers and members of public with patient demeanor. Handled confidential information regarding students carefully and with discretion.
  • Supported school director and teaching staff by greeting visitors, taking messages, answering calls, responding to emails and completing clerical tasks.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Education

Diploma - Medical Assisting

Bryman College
07.2002

Some College (No Degree) - Early Childhood Education

College of San Mateo, San Mateo, CA

Skills

  • Management of Personnel Resources
  • Multi-Tasking in high paced environment
  • Operations Experience
  • Program Management
  • Staff Training Experience
  • Strategic Planning Expertise
  • NCLB (No Child Left Behind) Certificate
  • First Aid/CPR
  • Proficient in: Microsoft Office Suite, Adobe, Dropbox, Outlook, Zoom, Powerschool, DaySmart Recreation

Languages

  • Bilingual English/Spanish

Community Service

  • 2018-2022 President & League Registrar, Mount Hamilton Youth Soccer
  • 2017-2022 School Site Council Committee Member, Valle Vista Elementary
  • 2008-2016 Secretary & Equipment/Uniform Coordinator, East Hills Little League

Timeline

Box Office Attendant - San Jose Earthquakes / Bay FC
09.2023 - Current
Program Supervisor - San Jose Sharks /Sharks ice San Jose
08.2018 - 03.2023
Event Receptionist - San Jose Sharks
06.2014 - 08.2018
Para-Educator - Mount Pleasant Elementary School District
08.2013 - 06.2018
Guest Service Representative - SAP Center at San Jose/ San Jose Sharks
09.2012 - 08.2018
Subsitute Secretary/Health Clerk - Mount Pleasant Elementary School District
08.2006 - 06.2018
Bryman College - Diploma, Medical Assisting
College of San Mateo - Some College (No Degree), Early Childhood Education

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Monica Perez