Monica Perez
Fort Worth,TX
Summary
Multi-talented Sales Clerk and seasoned Spanish bilingual legal professional focused on being productive and providing first-rate service to all customers. Seeking new opportunity in a remote, work-from-home setting.
Overview
20
20
years of professional experience
Work History
Sales Clerk
Texas Gold Minors
08.2023 - Current
- Open store daily, balancing cash registers and receipts, receive inventory and create purchase orders to receive inventory.
- Boost sales by effectively promoting products and engaging with customers.
- Develop strong relationships with customers, providing excellent customer service, driving repeat business and loyalty.
- Manage inventory to ensure optimal product availability for meeting customer needs.
- Collaborate with team members to achieve store sales targets and improve overall performance.
- Process transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Address customer inquiries and resolve issues promptly, resulting in positive feedback and increased trust.
- Maintain a clean, organized sales floor to promote a pleasant shopping experience for customers.
Public Information Coordinator
Dallas Independent School District
02.2023 - 07.2023
- Responsible for administering the public information request response program by managing receipt of requests; entering, reviewing, assigning, and saving the School Districts' electronic
file copy of each request along with any and all attachments; clarifying, cost estimation and calculation; tracking and monitoring to ensure timely completion of all requests in accordance with the Texas Public Information Act. - Provided advice and support to internal departmental liaisons districtwide and external
customers regarding Public Information and Non Public Information topics. Consulted
daily with District staff regarding PIA compliance, procedures and requirements. - Assisted with administrative office duties, answering calls and emails regarding District legal matters and the Public Information Act.
- Provided top-notch customer service to all District stakeholders by responding to written or verbal questions, comments and concerns accordingly.
- Tediously and meticulously reviewed and redacted District Police Department body and dash cam footage, and District electronic and hard copy records prior to public release.
- Maintained strict adherence to State and Federal Law, namely FERPA and Texas Government Code Chapter 552.
Public Information Officer - Temp
Lewisville Independent School District
09.2022 - 12.2022
- Remote, temporary position. Brought on board for remediation of excessive queue of pending and unmanaged requests for records.
- Brought the district to current and remotely handled all additional incoming requests for public information and FERPA related records.
- Held to strict confidentiality laws and requirements.
- Responsible for proper handling and maintenance of District equipment for the duration of the agreed upon term.
Administrative Associate III
Fort Worth Independent School District
08.2017 - 04.2022
- Front desk customer service. Provided daily legal administrative support to FWISD’s three attorneys and PIA/FOIA Officer.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Received and fulfilled Public Information requests; Compiled, reviewed and redacted responsive documents.
- Communicated with customers regarding PIA request status and timelines. Corresponded with the Office of Attorney General as needed.
- Trained district staff on PIA guidelines and WebQA platform.
- Processed and logged subpoenas, routed and logged contracts, and reviewed court orders and legal documents in English and Spanish.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
Bilingual Paraprofessional
Irving Regional Day School Program For The Deaf
12.2016 - 06.2017
- Responsible for supporting Deaf Education Teachers in a fast-paced setting; Multitasking classroom management, student behavior and adherence to schedule of events.
- Facilitated communication as an American Sign Language interpreter, improving communication and understanding in the classroom for students and teachers.
- Bridged language gaps between parents and school staff through efficient interpretation during meetings and events.
Substitute Deaf Ed Teacher/Aide
Brazos River Regional Day School For The Deaf
03.2016 - 12.2016
- Provided instructional assistance to deaf, hard of hearing and hearing students in the absence of teachers.
- Improved student comprehension by tailoring teaching methods to individual learning styles.
- Assisted in conducting and managing classroom activities and adhering to schedules and student curriculum.
Residential House Cleaner
Self-employeed
07.2004 - 11.2016
- Soley responsible for acquiring and scheduling clients for weekly, biweekly and monthly cleanings.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Developed strong relationships with clients, earning trust through reliability and attention to detail.
- Maintained long-term clients (each of 8 years or more); Trusted with homeowner’s keys and security passwords.
Education
Communicator Certificate - American Sign Language (ASL)
Tarrant County College District
Fort Worth, TX08.2007
Skills
- Excellent Communication and Organizational Skills
- Project Management
- Computer Literate
- Adaptable
- Honest and Reliable
- Attentive to detail
- Top-notch Customer Service
- Fluent in English, Spanish, ASL and Polite Korean
Timeline
Sales Clerk
Texas Gold Minors
08.2023 - Current
Public Information Coordinator
Dallas Independent School District
02.2023 - 07.2023
Public Information Officer - Temp
Lewisville Independent School District
09.2022 - 12.2022
Administrative Associate III
Fort Worth Independent School District
08.2017 - 04.2022
Bilingual Paraprofessional
Irving Regional Day School Program For The Deaf
12.2016 - 06.2017
Substitute Deaf Ed Teacher/Aide
Brazos River Regional Day School For The Deaf
03.2016 - 12.2016
Residential House Cleaner
Self-employeed
07.2004 - 11.2016
Communicator Certificate - American Sign Language (ASL)
Tarrant County College District
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