Monica Perez
West Palm Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Homemaker?stay at Home Mom of 2
Self
05.2019 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
Surgical Assistant
Passavant Area Hospital
02.2015 - 02.2017
- Improved patient outcomes by providing precise surgical assistance during various procedures.
- Ensured patient safety by maintaining a sterile environment throughout surgery.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
- Streamlined communication between surgeons and nurses to promote teamwork and efficient operations.
- Enhanced surgical efficiency with diligent preparation and organization of operating rooms.
- Ensured adherence to regulatory standards by following established guidelines for infection control, waste disposal, and equipment usage.
- Reduced post-operative complications through thorough wound care and dressing application.
Billing Clerk/Front Desk Receptionist
Allergy Associates Of Palm Beaches
02.2014 - 07.2014
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Reduced late payments through consistent communication with clients and proactive problem-solving efforts.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
- Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
Medical Assistant/Office Assistant
Miami Children Hospital
05.2011 - 02.2014
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Check Out/Medical Records Clerk
Dr.John Li MD
02.2010 - 01.2011
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Streamlined medical record retrieval by implementing an efficient filing system.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
Unit Secretary
HPBC
06.2008 - 02.2010
- Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Education
Associate of Science - Associates In Surgical Technology
Corinthians College
Miami, United States07.2004
Diploma of Medical Assistant - Medical Assisting
Miami Technical Institute
Miami, United States07.1998
High School Diploma -
South Florida International Academy
Coral Gables, United States05.1998
Skills
- Critical Thinking
- Dependable and Responsible
- Supervision and leadership
- Written Communication
- Problem Resolution
- Active Listening
- Conflict Resolution
Languages
Spanish
Full Professional
Timeline
Homemaker?stay at Home Mom of 2
Self
05.2019 - Current
Surgical Assistant
Passavant Area Hospital
02.2015 - 02.2017
Billing Clerk/Front Desk Receptionist
Allergy Associates Of Palm Beaches
02.2014 - 07.2014
Medical Assistant/Office Assistant
Miami Children Hospital
05.2011 - 02.2014
Check Out/Medical Records Clerk
Dr.John Li MD
02.2010 - 01.2011
Unit Secretary
HPBC
06.2008 - 02.2010
Associate of Science - Associates In Surgical Technology
Corinthians College
Diploma of Medical Assistant - Medical Assisting
Miami Technical Institute
High School Diploma -
South Florida International Academy