MONICA PEREZ
Douglasville,GA
Summary
Versatile and dynamic professional with experience at CDS enhancing customer experiences through expert product knowledge and engaging interactions. Excelled in bilingual customer service and food safety, achieving high satisfaction levels. Proven ability in nurturing environments, demonstrating exceptional communication and hygiene practices. Skilled in sample preparation and fostering positive relationships.
Overview
14
14
years of professional experience
Work History
FOOD SAMPLER
CDS
03.2023 - Current
- Developed strong knowledge of various food items to effectively answer customer inquiries.
- Greeted guests warmly and engaged in friendly informal conversation while explaining product and offering samples and coupons.
- Trained new food samplers on best practices for product promotion and customer interaction.
- Learned and understood features and benefits of products being offered for sample.
- Enhanced customer experiences by offering samples and detailed product information.
- Achieved high levels of customer satisfaction through friendly interactions and consistent demonstration of product expertise.
Receptionist /Bilingual Customer Service
R&M Painting
01.2020 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Private Nanny
Private Home
01.2017 - 10.2020
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Infant Nanny
Private Home
05.2011 - 12.2015
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Assisted with light housekeeping duties as well as running errands.
Education
High School Diploma -
Port Chester High School
Port Chester, NY05-1994
Skills
- Food safety
- Sample preparation
- Cooking techniques
- Hygiene practices
Timeline
FOOD SAMPLER
CDS
03.2023 - Current
Receptionist /Bilingual Customer Service
R&M Painting
01.2020 - 10.2024
Private Nanny
Private Home
01.2017 - 10.2020
Infant Nanny
Private Home
05.2011 - 12.2015
High School Diploma -
Port Chester High School
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