Summary
Overview
Work History
Education
Skills
References
Characteristics
Accomplishments
Timeline
Generic

MONICA PETERSEN

Omaha,NE

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

18
18
years of professional experience

Work History

Team Lead Recruiter

Prime Time Healthcare
Elkhorn, NE
02.2025 - Current
  • Held regular one-on-one coaching sessions with staff members to encourage personal development.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Trained new staff in relevant processes and procedures.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Coordinated team resources to achieve project goals.
  • Motivated staff through positive reinforcement techniques.
  • Identified opportunities for process improvements, implementing changes when required.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Ensured compliance with company policies and procedures throughout the team.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Created and maintained a positive work environment for employees.

Recruiter

Primetime Healthcare
Omaha, NE
10.2021 - Current
  • Creates a positive relationship with healthcare professionals that acquire the help they need towards obtaining their goals per their career
  • Specifically works directly with the CNA, RN & LPN travelers and offer coaching on their traveler performance
  • Attentive to detail and has high motivation to ensure a rapid growth of new recruits at a sustainable yet profitable rate
  • Manages a portfolio of accounts to achieve long-term success
  • Tracks metrics to spot successes and opportunities for improvement in the hiring process
  • Ensure compliance with federal, state, and local employment laws and regulations.
  • Identified best practices for recruiting process improvement.
  • Provided ongoing support throughout the entire recruitment life cycle processes.
  • Review resumes, conducted phone screens, and managed candidate pipelines.

Financial/ Insurance Coordinator

Hawley Orthodontics
Papillion, NE
11.2016 - 10.2024
  • Present quotes to all observation patients
  • Handle billing related customer inquiries and thoroughly explain financial documentation with responsible parties
  • Generated various types of reports related to revenue, expenses, cash flow projections.
  • Performed collections activities by contacting customers via phone or email regarding outstanding balances due on their accounts.
  • Investigated any discrepancies between client's stated needs and actual coverage requirements.
  • Researched policy changes requested by clients and updated their accounts accordingly.
  • Prepared invoices for payment processing according to established guidelines.
  • Informed patients of claims status after filing insurance claims.
  • Collaborated with healthcare providers to determine the necessity of procedures and their coverage.
  • Explained complex insurance terms and policies to patients, providing clarity and support.
  • Maintained accurate and up-to-date patient insurance records in compliance with HIPAA regulations.
  • Reconciled daily cash receipts with total deposits on bank statement.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Provided guidance to patients about their financial responsibility for services rendered.
  • Provided support to clinical staff with insurance verification and authorization processes.

Bartender

Twisted Vine
Papillion, NE
09.2020 - 02.2022
  • Effectively multitasking in a fast pace environment
  • Creating sales goals for the staff
  • Demonstrating positive customer service while balancing several drink orders in a timely manner
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Processed payments accurately and efficiently with POS system.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Orthodontics Assistant

Imagine Orthodontics
04.2016 - 11.2016
  • Responsible for assisting doctor with monthly adjustments
  • Prepare and assist the Doctor with band/bond procedures
  • Give care instructions to patients and parents
  • Maintain sterilization and stocking of patient rooms
  • Responsible for taking records on new patients which included panoramic and cephalometric x-rays, study model impression and intraoral pictures
  • Responsible for assisting the Doctor with patients
  • Skilled at customizing and coordinating arch wires
  • Fit bands and prepare new patients for bonding procedures
  • Managed all the duties attached with Invisalign Itero via patients, questioning, and insurance
  • Skilled at several responsibilities such as taking alginate impressions, pouring up models for appliances and other dental procedures.

Orthodontic Assistant

Dr. Weber Orthodontics
Omaha, NE
03.2007 - 04.2016
  • Prepared patients for dental radiographs and photographs.
  • Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
  • Maintained confidentiality of patient information at all times according to HIPAA regulations.
  • Participated in continuing education courses related to orthodontics whenever possible.
  • Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
  • Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
  • Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
  • Maintained inventory of all materials used within the clinic setting.
  • Ordered supplies for the office as needed.
  • Provided patient education regarding oral hygiene and post-treatment care instructions.
  • Maintained sterilization of instruments according to OSHA standards.

Education

Metro Community College
01.2004

University Of Omaha Nebraska
01.2001

Some College (No Degree) -

Creighton Dental Certified Program

Skills

  • Salesforce
  • Adobe
  • Excel
  • Oasys
  • Cloud9
  • Desktop teller
  • Ortho track
  • Sidexis
  • Itero
  • Dynaflex
  • QuickBooks
  • Salon Biz
  • Microsoft Word
  • Solution Reach
  • Toast

References

  • TERI DAWLEY, ORTHODONTICS, 817-470-7591
  • KIM MANDOLFO, AVANT SALON AND DAY SPA, 402-690-7175
  • JULIE HANSON, 913-961-0504

Characteristics

  • Positive outlook with a can-do approach.
  • Works well under pressure and an excellent multi-tasker.
  • Able to work in a fast-paced environment while demonstrating initiative, dependability and commitment in a leadership role.

Accomplishments

  • Received the LTC Core Value Award for TEAMWORK

Timeline

Team Lead Recruiter

Prime Time Healthcare
02.2025 - Current

Recruiter

Primetime Healthcare
10.2021 - Current

Bartender

Twisted Vine
09.2020 - 02.2022

Financial/ Insurance Coordinator

Hawley Orthodontics
11.2016 - 10.2024

Orthodontics Assistant

Imagine Orthodontics
04.2016 - 11.2016

Orthodontic Assistant

Dr. Weber Orthodontics
03.2007 - 04.2016

Metro Community College

University Of Omaha Nebraska

Some College (No Degree) -

Creighton Dental Certified Program

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