Monica Petree-Green
Oklahoma City,OK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Office Manager/Chiropractic Assistant
Ford Chiropractic
09.2016 - 09.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Used industry expertise, customer service skills and analytical nature to resolve patient's concerns and promote loyalty.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted patients with understanding personalized insurance coverage and benefits.
Corporate Trainer
HOA
08.2009 - 09.2016
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Career Certification in Office Management -
Smart Horizon Career Online Education
08.2020
Skills
- Employee Supervision
- Compliance Monitoring
- Inventory Control
- Administrative Support
- Scheduling
- Internal Auditing
- Excellent Multi-Tasking Ability
- Financial Reporting
- Customer Relationship Management
- Communication and Interpersonal Skills
- Prior Authorization Processing
- Attention to Detail
Timeline
Office Manager/Chiropractic Assistant
Ford Chiropractic
09.2016 - 09.2023
Corporate Trainer
HOA
08.2009 - 09.2016
Career Certification in Office Management -
Smart Horizon Career Online Education