Monica Pettus
Mabelvale,AR
Summary
Dynamic leader with a proven track record in community outreach and program development at Excellence Plus. Expertise in staff training and compliance monitoring, fostering educational partnerships and driving successful fundraising initiatives. Strong problem-solving abilities and effective communication skills enhance team performance and operational success.
Overview
15
15
years of professional experience
Work History
Director
Excellence Plus
Little Rock, AR
02.2019 - Current
- Developed community outreach programs to enhance engagement and support initiatives.
- Oversaw staff training programs to improve team effectiveness and service delivery.
- Managed fundraising campaigns to secure resources for various projects and services.
- Recruited, trained, supervised, and evaluated staff members.
- Provided leadership for all operational aspects of the nonprofit organization including program development and implementation.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Ensured compliance with state, federal, and local regulations related to education standards and requirements.
- Managed educational partnerships with local organizations to expand learning opportunities.
- Taught children in all subject areas, aligned with age and grade levels, to help support child growth and development. (Kindergarten-4th)
- Tutored grades K-5 in all subjects during the afterschool time period.
IT Coordinator
APSCN
Little Rock, Arkansas
01.2011 - 03.2021
- Developed training materials to enhance user knowledge of technology systems.
- Assisted in troubleshooting technical issues to ensure minimal disruption to operations.
- Managed daily operations of IT infrastructure, such as servers, desktops, laptops, printers, scanners, routers and switches.
- Established procedures for handling sensitive information according to company policy guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Provided technical support for all schools in the state of Arkansas for E-School.
- Coordinated IT support services for staff and students across multiple educational facilities.
Education
Bachelor of Arts - Criminal Justice
The University of Arkansas Little Rock
Little Rock, AR05-2004
High School Diploma -
Nashvillle High School
Nashville, AR05-1997
Skills
- Community outreach
- Program development
- Staff training
- Fundraising management
- Compliance monitoring
- Educational partnerships
- Leadership skills
- Problem solving
- Effective communication
- Vendor relationship management
- People management
- Conflict resolution
- Decision-making
- Performance management
- Strategies and goals
- Verbal and written communication
- Technical troubleshooting
- IT infrastructure management
- Policy formulation
- Organizational development
Affiliations
- I love to cook
- Spend time with family and friends
- Reading and watching movies.
References
References available upon request.
Timeline
Director
Excellence Plus
02.2019 - Current
IT Coordinator
APSCN
01.2011 - 03.2021
Bachelor of Arts - Criminal Justice
The University of Arkansas Little Rock
High School Diploma -
Nashvillle High School
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