Monica Pineda
West Park,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Family Market Store Owner
JM & Partners Inc.
02.2020 - Current
- Managed cash and inventory control.
- Completed accurate, high-volume money counts.
- Reconciled cash drawer and resolved discrepancies.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Delivered exceptional customer service and warmly greeted guests.
- Recruited, hired, trained and scheduled team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Customer Service Representative
Global Lounge TK MIA
01.2020 - 05.2021
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed and reset tables to keep areas clean.
- Promoted business loyalty by fostering positive customer relationships.
Property Manager
Pinaco Estate Management Corp.
01.2014 - 12.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping, and reconciliations monthly and annually.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Negotiated and executed contracts with maintenance companies to perform maintenance tasks, and or repairs within the property.
Production Assembly Associate
Boston ScientificBoston Scientific
06.2011 - 12.2013
- Performed visual and functional inspection of components to determine quality and identify defects.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
Education
Associate of Arts - Business Administration
Universidad De Medellin
Medellin, Colombia 12.1992
High School Diploma -
El Colegio De Los Sagrados Corazones
Medellin, Colombia 11.1990
Skills
- Time Management
- Customer Service
- Budgeting
- Cash handling
Timeline
Family Market Store Owner
JM & Partners Inc.
02.2020 - Current
Customer Service Representative
Global Lounge TK MIA
01.2020 - 05.2021
Property Manager
Pinaco Estate Management Corp.
01.2014 - 12.2019
Production Assembly Associate
Boston ScientificBoston Scientific
06.2011 - 12.2013
Associate of Arts - Business Administration
Universidad De Medellin
High School Diploma -
El Colegio De Los Sagrados Corazones
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