Monica Pinto
West Covina,CA
Summary
Efficient, decisive and thorough professional offering over 20 years of experience organizing, modeling and analyzing data. Skillful in executing effective operating rhythms and management systems structures. Experienced with cultivating rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Experienced in developing realistic solutions to assure satisfactory client experiences.. Committed to resolving problems and maintaining accurate metrics and reports. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Interim Staff Analyst
City Of Anaheim - Housing & Community Development
Anaheim , CA
03.2022 - Current
- Boosted customer experiences by delivering superior customer service and issue resolutions
- Developed and updated tracking spreadsheets using [Program].
- Identified objectives of the Housing Authority by analyzing feedback, observing consumers and collecting surveys.
- Enhanced production of [Product or Service] by [Action] to exceed goals.
- Decreased product defects [Number]% by implementing quality assurance guidelines.
- Collected, arranged and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Housing Specialist II
City Of Anaheim - Housing Authority Division
Anaheim , CA
11.2005 - 03.2022
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness [Number]%.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Sought out affordable housing options and residences for people in need.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Collaborated on program operations and relayed participant feedback for improvements.
- Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
Education
Skills
- Summary Reporting
- Report Tracking
- Process and Procedure Refinement
- Customer Engagement
- Daily Reports
- Regulatory Requirements
- Detailed Analysis
- Customer Experience
Timeline
Interim Staff Analyst
City Of Anaheim - Housing & Community Development
03.2022 - Current
Housing Specialist II
City Of Anaheim - Housing Authority Division
11.2005 - 03.2022
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