Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Monica Pinto

Bell Gardens,CA

Summary

Dynamic Property Manager with a proven track record at AQP PROPERTY MANAGEMENT, excelling in tenant relations and occupancy management. Skilled in optimizing property marketing strategies, achieving significant increases in occupancy rates. Adept at conflict resolution and staff training, fostering a culture of excellence and enhancing resident satisfaction through exceptional customer service.

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

15
15
years of professional experience

Work History

Property Manager

AQP PROPERTY MANAGEMENT
06.2022 - Current
  • Managed tenant relations, addressing inquiries and resolving conflicts to enhance resident satisfaction.
  • Oversaw property maintenance schedules, ensuring timely repairs and efficient service delivery.
  • Conducted regular property inspections, identifying issues and implementing corrective actions to maintain standards.
  • Coordinated leasing activities, including marketing strategies and tenant screenings to optimize occupancy rates.
  • Trained and mentored junior staff on best practices in property management and customer service excellence.
  • Collaborated with vendors for maintenance services, negotiating contracts to achieve cost savings without compromising quality.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Optimized property management software usage, enhancing operational efficiency.

Business Owner

BizBizFurniture.com
01.2010 - 06.2022
  • Developed comprehensive inventory management system to optimize stock levels and reduce overhead costs.
  • Established strategic partnerships with suppliers to enhance product offerings and improve delivery times.
  • Led customer service initiatives, resulting in improved satisfaction ratings and repeat business.
  • Conducted market analysis to identify trends, driving product development and positioning strategies.
  • Implemented employee training programs to enhance skills and promote a culture of continuous improvement.
  • Oversaw marketing campaigns across digital platforms, boosting brand visibility and customer engagement significantly.
  • Established strong customer relationships through excellent communication and attentive service.
  • Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.

Hairstylist

Super Cuts
06.2017 - 02.2019
  • Delivered exceptional haircuts and styling services to diverse clientele, enhancing customer satisfaction.
  • Mentored junior stylists in advanced techniques and customer service best practices, fostering professional growth.
  • Implemented new hair treatment protocols, improving service efficiency and client outcomes.
  • Conducted thorough consultations to assess client needs and recommend personalized styles and treatments.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Stayed current on industry trends and techniques through continuous education and training workshops.
  • Collaborated with team members to optimize salon operations and enhance overall customer experience.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

Hairstylist

Fantastic Sams Cut & Color
06.2013 - 06.2017
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Education

Paramount High School
Paramount, CA

Cosmetology

Collen O'Hara's Beauty Academy
Santa Ana, CA
08-2013

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Multi-family property management
  • Marketing and advertising
  • Adaptable
  • Valid Ca driver's license
  • Software utilization
  • Skilled multi-tasker
  • Property marketing and promotion
  • Customer relations
  • Clear communication
  • Microsoft office
  • Property showing
  • Creative and adaptable
  • Grounds and facility inspection
  • Maintenance management
  • Disturbance handling
  • Complaints investigation
  • Tenant eligibility determination
  • Violation resolution

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Property Manager

AQP PROPERTY MANAGEMENT
06.2022 - Current

Hairstylist

Super Cuts
06.2017 - 02.2019

Hairstylist

Fantastic Sams Cut & Color
06.2013 - 06.2017

Business Owner

BizBizFurniture.com
01.2010 - 06.2022

Paramount High School

Cosmetology

Collen O'Hara's Beauty Academy

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Monica Pinto