Summary
Overview
Work History
Education
Skills
Timeline
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Monica Piscitelli

Summary

Dynamic professional with a proven track record in office management and customer service excellence. Expert in office administration and relationship building, demonstrated through effective budget reconciliation and enhancing customer relations. Skilled in streamlining operations and fostering team productivity, achieving significant cost savings and customer satisfaction improvements.

Overview

8
8
years of professional experience

Work History

Office Manager/Bookkeeper

Property Trust Group Ltd.
05.2020 - 02.2023
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Receptionist

Carmel Clothing Co.
03.2016 - 03.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Customer Service Cashier

Waitrose & Partners
12.2014 - 06.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Advanced Placement - Philosophy & Psychology

Sir George Monoux College
London, UK
05-2015

High School Diploma -

Enfield County Secondary School
London, UK
05-2013

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Payroll and budgeting
  • Account reconciliation
  • Relationship building
  • Workflow optimization

Timeline

Office Manager/Bookkeeper

Property Trust Group Ltd.
05.2020 - 02.2023

Receptionist

Carmel Clothing Co.
03.2016 - 03.2020

Customer Service Cashier

Waitrose & Partners
12.2014 - 06.2016

Advanced Placement - Philosophy & Psychology

Sir George Monoux College

High School Diploma -

Enfield County Secondary School

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Monica Piscitelli