Monica Plain

Colorado Springs,CO

Summary

Dedicated customer service professional with over 15 years of experience who adapts quickly and excels as an excellent team player. She is known for exceptional problem-solving skills and is a resourceful multitasker, consistently delivering outstanding support and fostering lasting relationships across various roles and industries.

Overview

years of professional experience

Work History

Residential Cleaner

Owner

01.2015 - Current

Used time management and efficient cleaning methods to meet deadlines.
Delivered quality customer service to address urgent needs and cleaning requests.
Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
Disposed of trash and recyclables each day to avoid waste buildup.
Restocked room supplies such as facial tissues for personal touch with every job.
Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
Reduced allergens in homes with diligent dusting, vacuuming, and air filter maintenance tasks.
Streamlined cleaning processes for increased efficiency and customer satisfaction by utilizing effective time management strategies.
Restored order and organization in living spaces through systematic decluttering and organizational methods.
Increased customer retention rates with exceptional communication skills, addressing concerns promptly, and resolving issues effectively.
Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.

Line Cook

Olive Garden

03.2014 - 11.2015

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Plated and presented all dishes to match established restaurant standards.
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Prepared food items such as meats, poultry, and fish for frying purposes.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.

Kitchen Manager

McDonald's

01.2005 - 03.2013

Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Checked and tested foods to verify quality and temperature.
Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Developed kitchen staff through training, disciplinary action, and performance reviews.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Education

General Studies -

Three Rivers College - Sikeston

Sikeston, Missouri

Skills

[Type] Equipment Operations
Chemical Handling
Quality Assurance
Maintenance
Customer Service
Reliability

Time Management
Attention to Detail
Organizational Skills
Inventory Management
Health and Safety Compliance

Timeline