Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Monica Polo

North Fort Myers,FL

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.

Overview

24
24
years of professional experience

Work History

Arcade Attendant

Paradise games of Florida
North Fort Myers, FL
05.2021 - 02.2023
  • Communicated proactively with guests to troubleshoot problems and provide guidance for arcade equipment.
  • Maintained electronic and mechanical equipment, reducing errors and increasing game functionality.
  • Monitored arcade equipment for malfunctions to maintain functional operations.
  • Scheduled, organized and assisted in managing game room leagues and tournaments.
  • Computed payouts for ticket dispensing games to guests.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Managed game room floor operations, assisting guests with arcade equipment.

Housekeeping Manager

Red Roof Inn
North Fort Myers, Fl
11.2019 - 05.2021
  • Direct activities for stopping the spread of infections in facilities such as hospitals
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Inspect work performed to ensure that it meets specifications and established standards
  • Inspect and evaluate the physical condition of facilities to determine the type of work required
  • Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts
  • Issue supplies and equipment to workers
  • Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.

Housekeeping Manager

Best Western
North fort Myers, Fl
01.2019 - 11.2019
  • Plan and prepare employee work schedules
  • Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy
  • Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
  • Inspect work performed to ensure that it meets specifications and established standards
  • Perform or assist with cleaning duties as necessary
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.

Secretary Manager

AJ Caro
Smithtown, NY
09.2016 - 09.2018
  • Complete work schedules, manage calendars, and arrange appointments
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
  • Answer telephones, direct calls, and take messages
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Attorney Assistant

Attorney Office
New York, NY
10.2015 - 09.2016
  • Use computers for various applications, such as database management or word processing
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Maintain scheduling and event calendars
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Make copies of correspondence or other printed material.

Nurse Assistant

Alghero Hospital
Alghero, Italy
06.2007 - 09.2015
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms
  • Used mobility devices to transport patients.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

Airport Security Screener

Sogeaal Airport
Alghero , Italy
03.2001 - 05.2007
  • Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
  • Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
  • Verified photo IDs and tickets to allow guests passage.
  • Operated controls on explosive detection system to manipulate and clear images.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Guarded restricted areas to prevent unauthorized entry.

Restaurant Team Member

Antibo Restaurant
London, England
12.1998 - 09.2000
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Prepared food for service based on daily specials and chef's needs.
  • Grilled and deep fried various foods from meats to potatoes.

Education

High School Diploma - Account business Commercial

Tecnico Commerciale
Alghero Italy
06.1997

Skills

  • Customer and Personal Service Administration and Management
  • Speaking Time Management
  • Education and Training Monitoring
  • English Language Coordination
  • Public Safety and Security Active Listening
  • Critical Thinking Learning Strategies
  • Service Orientation Judgment and Decision Making
  • Complex Problem Solving Instructing
  • Quality Control Analysis Writing
  • Computers and Electronics Foreign Language
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Fluent in Spanish
  • Cash Handling
  • Supervision & Leadership

Languages

  • Bilingual In Italian - English - Spanish.

    • Languages

    Italian
    Native/ Bilingual
    English
    Professional
    Spanish
    Limited

    Timeline

    Arcade Attendant

    Paradise games of Florida
    05.2021 - 02.2023

    Housekeeping Manager

    Red Roof Inn
    11.2019 - 05.2021

    Housekeeping Manager

    Best Western
    01.2019 - 11.2019

    Secretary Manager

    AJ Caro
    09.2016 - 09.2018

    Attorney Assistant

    Attorney Office
    10.2015 - 09.2016

    Nurse Assistant

    Alghero Hospital
    06.2007 - 09.2015

    Airport Security Screener

    Sogeaal Airport
    03.2001 - 05.2007

    Restaurant Team Member

    Antibo Restaurant
    12.1998 - 09.2000

    High School Diploma - Account business Commercial

    Tecnico Commerciale

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