Monica Polo
North Fort Myers,FL
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
24
24
years of professional experience
Work History
Arcade Attendant
Paradise games of Florida
North Fort Myers, FL
05.2021 - 02.2023
- Communicated proactively with guests to troubleshoot problems and provide guidance for arcade equipment.
- Maintained electronic and mechanical equipment, reducing errors and increasing game functionality.
- Monitored arcade equipment for malfunctions to maintain functional operations.
- Scheduled, organized and assisted in managing game room leagues and tournaments.
- Computed payouts for ticket dispensing games to guests.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Managed game room floor operations, assisting guests with arcade equipment.
Housekeeping Manager
Red Roof Inn
North Fort Myers, Fl
11.2019 - 05.2021
- Direct activities for stopping the spread of infections in facilities such as hospitals
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Inspect work performed to ensure that it meets specifications and established standards
- Inspect and evaluate the physical condition of facilities to determine the type of work required
- Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services
- Inventory stock to ensure that supplies and equipment are available in adequate amounts
- Issue supplies and equipment to workers
- Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Housekeeping Manager
Best Western
North fort Myers, Fl
01.2019 - 11.2019
- Plan and prepare employee work schedules
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
- Inspect work performed to ensure that it meets specifications and established standards
- Perform or assist with cleaning duties as necessary
- Confer with staff to resolve performance and personnel problems, and to discuss company policies.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Secretary Manager
AJ Caro
Smithtown, NY
09.2016 - 09.2018
- Complete work schedules, manage calendars, and arrange appointments
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
- Answer telephones, direct calls, and take messages
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Attorney Assistant
Attorney Office
New York, NY
10.2015 - 09.2016
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Make copies of correspondence or other printed material.
Nurse Assistant
Alghero Hospital
Alghero, Italy
06.2007 - 09.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms
- Used mobility devices to transport patients.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Airport Security Screener
Sogeaal Airport
Alghero , Italy
03.2001 - 05.2007
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Verified photo IDs and tickets to allow guests passage.
- Operated controls on explosive detection system to manipulate and clear images.
- Searched individuals and baggage for weapons and other prohibited items.
- Guarded restricted areas to prevent unauthorized entry.
Restaurant Team Member
Antibo Restaurant
London, England
12.1998 - 09.2000
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared food for service based on daily specials and chef's needs.
- Grilled and deep fried various foods from meats to potatoes.
Education
High School Diploma - Account business Commercial
Tecnico Commerciale
Alghero Italy06.1997
Skills
- Customer and Personal Service Administration and Management
- Speaking Time Management
- Education and Training Monitoring
- English Language Coordination
- Public Safety and Security Active Listening
- Critical Thinking Learning Strategies
- Service Orientation Judgment and Decision Making
- Complex Problem Solving Instructing
- Quality Control Analysis Writing
- Computers and Electronics Foreign Language
- Teamwork and Collaboration
- Strong Work Ethic
- Fluent in Spanish
- Cash Handling
- Supervision & Leadership
Languages
Languages
Italian
Native/ Bilingual
English
Professional
Spanish
Limited
Timeline
Arcade Attendant
Paradise games of Florida
05.2021 - 02.2023
Housekeeping Manager
Red Roof Inn
11.2019 - 05.2021
Housekeeping Manager
Best Western
01.2019 - 11.2019
Secretary Manager
AJ Caro
09.2016 - 09.2018
Attorney Assistant
Attorney Office
10.2015 - 09.2016
Nurse Assistant
Alghero Hospital
06.2007 - 09.2015
Airport Security Screener
Sogeaal Airport
03.2001 - 05.2007
Restaurant Team Member
Antibo Restaurant
12.1998 - 09.2000
High School Diploma - Account business Commercial
Tecnico Commerciale
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