Monica Pomasl, RD
New London,WI
Summary
Senior operations executive with proven track record of boosting operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in process improvement, tactical planning and financial management. Committed to leveraging these transferrable skills to drive success in new role.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Taher, Inc. Professional Food Service Management
02.2023 - Current
- Set clear goals to monitor targets and offer real-time input on performance through leading indicator scorecard, reducing food costs by 9% year over year in same store accounts.
- Recruit and hire account leaders to maximize productivity in new account openings while training staff on best practices and protocols.
- Enhance customer satisfaction by developing and implementing strategies through client surveys and operational assessments to improve service quality using participation data metrics. Achieved participation growth of 12% over four months.
District Manager
Chartwells Schools Dining Services
10.2020 - 02.2023
- Oversite of 17 accounts with an annual managed volume of $22M; directed 16 account managers and 400+ front line associates serving over 43,000 meals daily.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each account.
- Managed budget development process for the district, allocating culinary and marketing resources effectively to drive growth while remaining fiscally responsible. Increased overall participation by 4% year over year.
- Secured 100% account retention rate with 11 account rebids over 2 years. Contributed to two account contract wins adding $7M of organic growth to the portfolio.
Resident District Manager
Chartwells Schools Dining Services
07.2019 - 10.2020
- Directed a management team of two Assistant Directors and an Executive Chef with oversite of 120 front line associates serving 12,500 meals daily.
- Enhanced employee retention through comprehensive training programs and open communication channels leading to a reduced turnover rate of 7% year over year.
- Managed budgets effectively, allocating resources strategically to prioritize essential projects while maintaining financial stability in the district.
- Pivoted operational processes to meet pandemic meals services in 3 days establishing new labor schedules, production protocols and tailored menus.
Nutrition Program Volunteer Coordinator
Outagamie County
05.2018 - 07.2019
- Improved volunteer retention rates by fostering a supportive and inclusive environment.
- Evaluated participant feedback and made recommendations for future improvements, enhancing overall satisfaction levels. Volunteer satisfaction survey results increased year over year by 9%.
- Mentored new volunteers, providing guidance on organizational policies and procedures while sharing best practices for effective service delivery.
Food Service Director
Aramark
02.2008 - 02.2018
- Directed operations team of an Assistant Food Service Director and 120 front line associates serving 12,000 meals daily and a total managed volume of $4M annually.
- Deployed successful strategies to boost operational performance, streamline food prep processes and reduced production waste by 30% district-wide.
- Networking to cultivate and nurture beneficial community and business relationships to keep community supporters and district stakeholders actively engaged in the program through communications and events.
- Collaborated with other departments to develop cross-functional partnerships that improved overall program operations and efficiency.
Assistant Food Service Director
Aramark
01.2005 - 01.2008
- Monitored customer feedback closely to identify areas of improvement in food quality, service standards, and menu offerings.
- Streamlined inventory management processes to reduce waste, improve efficiency, and maintain adequate inventory par levels.
- Ensured timely and accurate completion of all necessary food service documentation, including inventory records, order forms, and financial statements.
Education
Bachelor of Science - Dietetics
Mount Mary University
Milwaukee, WISkills
- Strategic planning and execution
- Safety management
- Operations management
- Leadership and team development
- Budget management & cost controls
- Performance analysis
- Compliance & Safety Standards
- Multi-site management
Accomplishments
ARAMARK's Operational Excellence Award
Academy of Nutrition and Dietetics Member
Wisconsin Academy of Nutrition and Dietetics Member
Certification
Registered by the Commission on Dietetic Registration
Timeline
Vice President of Operations
Taher, Inc. Professional Food Service Management
02.2023 - Current
District Manager
Chartwells Schools Dining Services
10.2020 - 02.2023
Resident District Manager
Chartwells Schools Dining Services
07.2019 - 10.2020
Nutrition Program Volunteer Coordinator
Outagamie County
05.2018 - 07.2019
Food Service Director
Aramark
02.2008 - 02.2018
Assistant Food Service Director
Aramark
01.2005 - 01.2008
Bachelor of Science - Dietetics
Mount Mary University
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