Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Porter

Valrico,FL

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

24
24
years of professional experience

Work History

Supervisor

Hillsborough County Development Services
11.2013 - Current
  • Learned safety protocols and operational procedures to maintain safe work environment.
  • Assisted in training new staff on company policies and daily tasks for effective onboarding.
  • Adapted to shifting priorities while handling routine tasks efficiently and accurately.
  • Collaborated with team members to achieve daily production goals and enhance workflow.
  • Participated in team meetings to discuss performance, share feedback, and identify improvement areas.
  • Oversaw daily operations in department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Attend meetings as required.

Construction Permit Tech II

Hillsborough County Development Services
05.2007 - 11.2013
  • Implemented tracking system for permit statuses to improve response times to inquiries.
  • Managed electronic databases of permit applications, tracking their progress through approval process and maintaining accurate records for future reference.
  • Provided exceptional customer service by assisting applicants in navigating permitting process, answering questions, and offering solutions to potential issues.
  • Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
  • Expedited urgent permit requests by prioritizing tasks and working closely with colleagues to ensure timely approvals.
  • Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout permit process.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
  • Performs duties receiving, reviewing and processing applications for issuance of both residential and commercial building permits along with other clerical support functions. Serve as team lead for lower level staff.
  • Responsible for final processing and examination of applications for building permits.
  • Create tracking/permit number and enter plan review fees and route to appropriate staff

Court Clerk

Hillsborough County Clerk Of The Circuit Court
02.2002 - 05.2007
  • Managed case files, ensuring accuracy and compliance with legal standards.
  • Processed court documents, maintaining confidentiality and data integrity.
  • Provided assistance to attorneys and court personnel in courtroom
  • Maintained organized filing systems for easy retrieval of case files and supporting documentation.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Compiled and maintained accurate court records, ensuring integrity of legal proceedings.
  • Processed legal documents to uphold court operational standards.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.

Education

High School Diploma -

A.P Leto High School
Tampa, FL
05.1990

Skills

  • Customer service
  • Attention to detail
  • Decision-making
  • Process monitoring and improvement
  • Project management
  • Multitasking Abilities
  • Time management
  • Effective communication
  • Organizational skills
  • Professionalism
  • Disaster recovery planning
  • Teamwork

Timeline

Supervisor

Hillsborough County Development Services
11.2013 - Current

Construction Permit Tech II

Hillsborough County Development Services
05.2007 - 11.2013

Court Clerk

Hillsborough County Clerk Of The Circuit Court
02.2002 - 05.2007

High School Diploma -

A.P Leto High School

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