Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Monica Portillo

Hyattsville,MD

Summary

Restaurant manager with extensive experience at Junction Bakery Bar and Bistro, specializing in inventory management and staff training. Proven ability to optimize costs while enhancing guest satisfaction through effective event coordination and strict health compliance. Bilingual communicator focused on building strong customer relationships and achieving operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Manager

junction bakery bar and bistro
Chevy Chase, Maryland
10.2022 - Current
  • Oversaw daily restaurant operations and ensured efficient workflow among staff.
  • Managed inventory levels and ordered supplies to maintain optimal stock.
  • Trained and mentored new employees on service standards and procedures.
  • Implemented health and safety protocols to ensure compliance with regulations.
  • Coordinated special events and private dining experiences for guests.
  • Handled customer inquiries and resolved issues to enhance guest satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.

Barista

Junction bakery bar and bistro
Chevy Chase, MD
04.2022 - Current
  • Prepared high-quality coffee beverages using espresso machines and grinders.
  • Assisted customers with menu selections and special dietary needs.
  • Maintained cleanliness of workstations and dining areas throughout shifts.
  • Stocked inventory of coffee beans, pastries, and supplies as needed.
  • Trained new baristas on drink preparation techniques and customer service standards.
  • Monitored equipment for proper functioning and reported maintenance issues promptly.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.

Restaurant Hostess

Bar Deco
Washington, District of Columbia
06.2018 - 04.2022
  • Greeted guests warmly and managed seating arrangements efficiently.
  • Coordinated with waitstaff to ensure timely service for patrons.
  • Maintained cleanliness and organization of the front entrance area.
  • Assisted in training new hostesses on procedures and policies.
  • Handled reservations and efficiently managed waitlists during peak hours.
  • Monitored dining room flow to optimize seating capacity and guest experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Answered telephone to provide dining information and take reservations.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Education

High School Diploma -

Northwestern High School
Hyattsville, MD
06-2018

Skills

  • Inventory management
  • Cost control
  • Staff training
  • Event coordination
  • Health compliance
  • Customer relationship management
  • Alcohol license
  • Servsafe license
  • Bilingual

Languages

Spanish
Professional
English
Professional

Certification

  • servsafe license
  • alcohol license

Timeline

Restaurant Manager

junction bakery bar and bistro
10.2022 - Current

Barista

Junction bakery bar and bistro
04.2022 - Current

Restaurant Hostess

Bar Deco
06.2018 - 04.2022

High School Diploma -

Northwestern High School

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