Monica Powell
Enumerator, Hostess, Kitchen Hand, Front Desk,Cashier, Housekeeping, Customer Service Represenative
San Angelo,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Knowledgeable about organizing supplies, sanitizing dishes and collecting trash to boost kitchen efficiency. Trained in different kitchen positions and skilled at providing top-notch coverage for any role. Basic Sanitation abilities.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Diligent Dishwasher with 10 years of experience cleaning dishes, utensils,Dish and kitchen equipment. Team player with experience Food Prep and Bar experience. Quick and precise while always following quality standards.
Meticulous Enumerator with 5 years of experience. Dedicated to accuracy and detail-oriented efficiency. Successful at surveying extensive areas and personally following up with interviewees. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Waitress, Dishwasher, Front Desk,Prep
Barnwood BBq And Catering
Grape Creek, Texas
08.2022 - Current
- Answered multi-line phone system to respond to inquiries and transfer over 50 daily calls to correct departments and personnel.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Medicare Sales Representative
Health IQ
Remote Work From Home, Remote Work From Home
09.2022 - 12.2022
- Monitored customer feedback and identified areas of improvement.
- Educated clients on insurance policies and procedures.
- Conducted annual reviews of existing policies to update information.
- Designed presentations and marketing materials to promote insurance products.
- Analyzed customer needs to provide customized insurance solutions.
Dishwasher, Prep, Busboy, Server
Fuzzy Taco Shop
San Angelo, Texas
03.2019 - 07.2022
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Adhered to procedures in preparing food items.
Front Desk Hostess, Aqua-tech, Busboy
The Gin And Granary
Wall, Texas
02.2021 - 06.2022
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Maintained quality assurance and customer satisfaction objectives.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Maintained compliance with regulatory standards and safety requirements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Data Entry Supervisor
Sitel
San Angelo, Texas
02.2021 - 07.2021
- Audited production reports, tracking data entry and processing errors.
- Reported statistics requested by senior management accounting for database growth and call volume.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Developed and implemented department policies and Standard Operating Procedures (SOP).
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
2020 Census Enumerator
Federal Bureau Of Census
Saint Louis , MO
07.2020 - 09.2020
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Attended team meetings to develop job knowledge.
- Served as last line of defense to obtain accurate count for federal funding and fair political representation.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Performed field staff duties critical to completing accurate count in hard-to-reach communities.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Conducted interviews with participants to assess eligibility.
Education
High School Diploma -
Lakeview High School
San Angelo, TX 05.2001 - 05.2001
No Degree - Computer Science
Kaplan University
Davenport, IA 05.2001 -
No Degree - Computer And Information Sciences
Everest University Online - Tampa
Seffner, FL 05.2001 -
Skills
Telephone etiquette
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 25 in the development of API Enrollment.
Certification
Seller Training, Texas Alcoholic Beverage Commission - 2/2/2023-2/2025
Timeline
Seller Training, Texas Alcoholic Beverage Commission - 2/2/2023-2/2025
02-2025
Licensed Self Serv Food Handlers 2/2/2023-2/2/2025
02-2025
Medicare Sales Representative
Health IQ
09.2022 - 12.2022
Waitress, Dishwasher, Front Desk,Prep
Barnwood BBq And Catering
08.2022 - Current
Front Desk Hostess, Aqua-tech, Busboy
The Gin And Granary
02.2021 - 06.2022
Data Entry Supervisor
Sitel
02.2021 - 07.2021
2020 Census Enumerator
Federal Bureau Of Census
07.2020 - 09.2020
Dishwasher, Prep, Busboy, Server
Fuzzy Taco Shop
03.2019 - 07.2022
Excel Training Certified
03-2018
Powerpoint Training Certified
03-2018
Word Training Certified
02-2018
High School Diploma -
Lakeview High School
05.2001 - 05.2001
No Degree - Computer Science
Kaplan University
05.2001 -
No Degree - Computer And Information Sciences
Everest University Online - Tampa
05.2001 -
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