Desired Job Title
Production AssemblerWork Type
Full TimeLocation Preference
On-SiteLocation: LEWISTON, ID
Open to relocation: Yes
Open To Work
Monica Powell
LEWISTON,ID
Work Preference
Summary
Dedicated professional with over 13 years of experience in mailroom operations and front desk management. Known for exceptional attention to detail, strong problem-solving skills, and fostering teamwork to streamline processes and improve service quality.
Overview
1
1
Language
23
23
years of professional experience
Work History
Mailroom Team Leader
Lewiston Morning Tribune
02.2013 - Current
- Supervised daily mail sorting and distribution processes for optimal efficiency.
- Trained and mentored team members on best practices in mailroom operations.
- Implemented workflow improvements to enhance package tracking accuracy and speed.
- Coordinated communication between departments to streamline mail delivery schedules.
- Managed inventory of mailing supplies, ensuring availability for daily operations.
- Developed training materials for new hires to ensure consistent service standards.
- Optimized workspace layout for increased productivity while adhering to safety regulations and guidelines.
- Collaborated with other department leaders to address inter-departmental concerns or issues related to mailroom operations.
Front Desk Receptionist
Inn America
04.2003 - 02.2006
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Maintained accurate reservation records using property management software.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Coordinated communication between departments to enhance guest experience and satisfaction.
- Developed and maintained positive relationships with guests to foster repeat business and referrals.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
GED -
Lewis-Clark Adult Learning Center
Lewiston, ID05-2018
Skills
- Deadline oriented
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Workplace safety
- Team cooperation
- Organizational skills
- Team collaboration
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Basic maintenance
- Team building
- Safety protocols
- Task prioritization
- Distribution services
- Self motivation
- Interpersonal skills
- Document preparation
- Time management abilities
Languages
Spanish
Native or Bilingual
Timeline
Mailroom Team Leader
Lewiston Morning Tribune
02.2013 - Current
Front Desk Receptionist
Inn America
04.2003 - 02.2006
GED -
Lewis-Clark Adult Learning Center
US citizenship;
In 2008 completed the process to become a US citizen which included extensive time and travel.