Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

MONICA PRATHER

Douglasville,GA

Summary

Oriented customer management professional with 18 years of experience in building and maintaining strong client relationships. Service-focused representative, always emphasizing customer satisfaction, even in fast-paced environments. Proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Committed to quality performance with the ability to learn new procedures quickly.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Real Estate Agent / Independent Sales Contractor

Keller Williams Intown
07.2023 - Current
  • Prepared and presented contracts and other legal documents to clients.
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Utilized advanced technology tools such as virtual tours to showcase properties more effectively, attracting more potential buyers online.
  • Utilized Command CRM to manage and track customer interactions, sales leades, and pipeline activities
  • Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.

Dispatch Manager/Area Field Manager

Road Masters Towing & Recovery
01.2023 - Current
  • Contributed to team success by training new employees on towing procedures and best practices.
  • Participated in ongoing industry training, staying current on relevant laws, regulations, and technology advancements in the field of towing operations.
  • Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Managed customer accounts and invoicing.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.




Zillow Advisor

Zillow Group
01.2022 - 12.2022
  • Consulted buyers and sellers interested in the Zillow's process for purchasing, selling and financing services, exceeding all daily metrics for percentages of conversion
  • Followed mandatory script points for customer calls, ensuring each person received thorough information, while meeting or exceeding script goals
  • Provided peer coaching and mentoring for customer call quality.
  • Managed and maintained customer data using Salesforce CRM system.
  • Coordinated project communication and team collaboration through Slack, resulting in improved efficiency and information sharing.


Zillow Offers Advisor/Real Estate Transaction Coordinator

Zillow Group
08.2021 - 01.2022
  • Presented Zillow's cash offers to purchase to customers, achieving rate of high acceptance
  • Assisted customers in connecting with a Zillow Premier Agent to list their home through traditional marketing methods.
  • Anticipated responses and prepared clear and articulate answers.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Utilized Zillow transaction management tools, including the Zillow Transaction Platform, to manage estates transactions, coordinate documentation, and facilitate client communication

Real Estate Agent /Independent Contractor

Maximum One Realtor Partners
09.2019 - 08.2021
  • Performed end-to-end sales transaction tasks, from securing buyers to attending closings
  • Participated in active marketing initiatives, from cold calling to attending industry events
  • Interviewed prospective buyers, accurately determining their precise needs, budgets and geographic limitations
  • Prepared and proofread real estate documents, from leases to closing contracts, ensuring accuracy and compliance industry and government regulations
  • Organized and oversaw open houses, easily securing ready and willing buyers who successfully closed on the home purchase.


Bakery Manager

Publix
10.2015 - 08.2020
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
  • Managed all baking operations professionally and handled all problems confidently.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained team members in successful strategies to meet operational and sales targets.

Real Estate Agent /Independent Contractor

The HomeStore Realty
01.2019 - 09.2019
  • Performed end-to-end sales transaction tasks, from securing buyers to attending closings
  • Interviewed prospective buyers, accurately determining their precise needs, budgets and geographic limitations
  • Prepared and proofread real estate documents, from leases to closing contracts, ensuring accuracy and compliance industry and government regulations
  • Organized and oversaw open houses, easily securing ready and willing buyers who successfully closed on the home purchase
  • Prepared and presented contracts and other legal documents to clients.

Dispatch/Workflow Coordinator

Comcast Cable
06.2007 - 10.2014
  • Ensured account qualification activities were completed on the day of install for all lines of business
  • Confirmed the appointment window and accuracy of the work order with service providers
  • Troubleshot customer related issues, providing feedback and support documentation to help decision makers research potential noncompliance on work orders.
  • Communicated with team members to enforce deadlines and quality standards.
  • Streamlined workflow processes by identifying bottlenecks and implementing solutions for increased efficiency.

Dispatch Specialist / Team Lead

Vital Communication
11.2005 - 07.2007
  • Managed a group of 10 associates, ensuring all staff were meeting business requirements for operational and quality standards
  • Trained associates on systems and programs required to deliver premium services to customers
  • Troubleshot customer related issues as necessary, effectively using tools and systems for call and ticket management.
  • Collaborated effectively with other departments to address escalated customer concerns or logistical challenges as they arose.
  • Received new orders, prepared documentation, and assigned personnel.


Education

No Degree - Radiologic Technology

Gordon College
Barnesville, GA

No Degree - Radiologic Technology

Central Georgia Technical College
Macon, GA

High School Diploma -

Banneker High School
Atlanta, GA
05.2004

Skills

  • Client Relations
  • Exceptional, thorough communication
  • Inbound and outbound customer support
  • Employee training and supervision
  • Property Assessments
  • Innovative marketing strategist
  • Client Relations
  • Workforce Management
  • Business Development
  • Customer Relationship Management
  • Employee training
  • Troubleshooting (Root cause analysis; problem solving)
  • Consulting/Advising
  • Real Estate Transactions
  • Business Development
  • CRM software proficiency
  • Hiring and Training
  • Data Entry
  • Salesforce Analytics
  • Microsoft Words
  • Excel
  • Command
  • Effective Organization
  • Maintain B2B Relationships

Certification

  • Real Estate License- December 2018


  • The Persuasion Code: The Neuroscience of Selling Remotely- February 2023


Timeline

Real Estate Agent / Independent Sales Contractor

Keller Williams Intown
07.2023 - Current

Dispatch Manager/Area Field Manager

Road Masters Towing & Recovery
01.2023 - Current

Zillow Advisor

Zillow Group
01.2022 - 12.2022

Zillow Offers Advisor/Real Estate Transaction Coordinator

Zillow Group
08.2021 - 01.2022

Real Estate Agent /Independent Contractor

Maximum One Realtor Partners
09.2019 - 08.2021

Real Estate Agent /Independent Contractor

The HomeStore Realty
01.2019 - 09.2019

Bakery Manager

Publix
10.2015 - 08.2020

Dispatch/Workflow Coordinator

Comcast Cable
06.2007 - 10.2014

Dispatch Specialist / Team Lead

Vital Communication
11.2005 - 07.2007

No Degree - Radiologic Technology

Gordon College

No Degree - Radiologic Technology

Central Georgia Technical College

High School Diploma -

Banneker High School

Similar Profiles

CREATE PROFILE
MONICA PRATHER