Monica Prather
Bullhead City,AZ
Summary
Thriving in a dynamic and challenging remote work environment, I excel at solving complex scheduling, planning, and workflow problems. My adaptability to rapidly changing situations enables effective collaboration with colleagues and clients to resolve multi-faceted customer issues. With a knack for decision-making and goal achievement, I am skilled at adjusting priorities and safeguarding confidential information. I like to think of myself as a problem solver and a people pleaser.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Escrow Officer
Pioneer Title Agency
05.2024 - 02.2025
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Checked signatures and legal descriptions for accuracy and integrity.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Communicated requirements and title exception information to clients.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Updated internal tracking systems regularly to maintain accurate records of active transactions for easy monitoring of progress updates by staff members.
- Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
- Provided exceptional support to colleagues during peak periods or absences due to illness or vacation time.
- Reduced turnaround time in processing final documents by efficiently coordinating with title companies, attorneys, and other stakeholders.
- Opened incoming orders and set up escrow files within one hour of receiving purchase agreement.
- Coordinated efforts between buyers and sellers to achieve mutually agreeable terms during negotiations of property sales.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Implemented efficient workflow procedures which resulted in faster completion of escrow transactions.
- Followed-up on status of releases, policies, and return of recorded documents.
- Adapted to changing industry regulations and policies, updating company practices accordingly to maintain compliance.
- Identified and resolved title issues, preventing potential delays or cancellations of transactions.
- Coordinated with agents, lenders, and buyers to ensure all documentation was completed accurately and on time for closings.
- Enhanced security measures for transaction documentation, leading to notable decrease in data breaches.
- Developed marketing strategies to attract new clients, contributing to substantial growth in business volume.
- Conducted regular risk assessments on escrow transactions, mitigating financial and operational risks.
- Streamlined closing processes, significantly reducing errors and improving client satisfaction.
- Explained very technical financial information to applicants in easy to understand language.
Limited Practice Officer
Whatcom Land Title Company
11.2009 - 05.2024
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Maintained organized and accurate documentation for all escrow transactions, ensuring compliance with industry regulations.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Reviewed contracts thoroughly to ensure accuracy before proceeding with the escrow process.
- Checked signatures and legal descriptions for accuracy and integrity.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Communicated requirements and title exception information to clients.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Streamlined the escrow process for a smoother client experience, managing communication between all parties involved.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Facilitated successful closings by guiding clients through the signing process and explaining complex legal terminology in layman''s terms.
- Provided exceptional support to colleagues during peak periods or absences due to illness or vacation time.
- Opened incoming orders and set up escrow files within 1 hour of receiving purchase agreement.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Implemented efficient workflow procedures which resulted in faster completion of escrow transactions.
- Followed-up on status of releases, policies, and return of recorded documents.
- Adapted to changing industry regulations and policies, updating company practices accordingly to maintain compliance.
- Identified and resolved title issues, preventing potential delays or cancellations of transactions.
- Coordinated with agents, lenders, and buyers to ensure all documentation was completed accurately and on time for closings.
- Conducted regular risk assessments on escrow transactions, mitigating financial and operational risks.
- Developed and maintained relationships with customers, lenders and other third parties.
Education
Bachelor of Science - Business Management
University of Phoenix Remote
01.2003
Skills
- Technical Skills: Proficient in Word, Excel, PowerPoint
- Organizational Skills: Ability to manage multiple tasks and meet deadlines Scheduling and organizing meetings, travel, and events
- Communication and Interpersonal Skills: Excellent verbal and written communication Ability to work effectively with a diverse clientele and collaborate with colleagues
- Other Skills: Typing speed: 70 wpm Filing, scanning, faxing Basic math
- Closing document preparation
- Title document review
- Real estate transactions
- Real estate closing processes
- Notary public certification
- Organizational proficiency
- Document preparation
- Legal compliance awareness
- Multi-tasking capacity
- Title insurance
- Escrow management
Certification
- Limited Practice Officer – Washington State
- Notary Public – Arizona/Washington State
- Licensed Real Estate Agent - Arizona
Timeline
Escrow Officer
Pioneer Title Agency
05.2024 - 02.2025
Limited Practice Officer
Whatcom Land Title Company
11.2009 - 05.2024
Bachelor of Science - Business Management
University of Phoenix Remote
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