Monica Puccerella
Endicott,NY
Summary
Well-versed in handling a high volume of cash on a daily basis in bank / credit union setting. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Empower Federal Credit Union
Johnson City, NY
11.2015 - Current
- Creating Great First Impression
- Positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling members demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse members questions.
- Described product highlights and benefits
- Delivered prompt service to prioritize member's needs.
- Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to members, thoroughly explaining details.
- Open and Close accounts
- Loan Application's
- Responsible for Deposits, Withdrawals, Loan Payments, and check casing
- Trained New Employees
- Handle processing of ATM and Night Drops
- Call Center 298 calls in 1 month
Relationship Banker
M & T Bank
Johnson City, NY
07.2012 - 08.2015
- Responsible for deposits, Withdrawals, Loan payments and check cashing
- Verify Endorsements
- Handle processing of ATM and 24-Hour deposits
- Settlement of ATM
- Cash Ordering For Branch
- 12 + years in retail with Customer Service emphasis
- Effectively Interface with all levels of staff and management
- Implemented account changes
- Trained new employees
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Answered customer questions and explained available services such as deposit accounts, bonds and securities.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Carried out day-day-day duties accurately and efficiently.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.1992
Skills
- Responding to Difficult Customers
- Understanding Members Needs
- Building Trust and Loyalty
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Establishing and Maintaining Relationships
Timeline
Member Service Representative
Empower Federal Credit Union
11.2015 - Current
Relationship Banker
M & T Bank
07.2012 - 08.2015
High School Diploma -
William L Dickinson High School
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