Monica Purkins
Chesapeake,VA
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Results-driven RCIS accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
RCIS
Sentara Obici Hospital
03.1999 - Current
- Applied critical thinking skills during vascular access device selection process to achieve best outcomes for patients.
- Assessed patients for best vascular access options and developed best plan of care for patients.
- Placed PICC and midline catheters using Micro Seldinger Technique (MST) for best results.
- Provided compassionate and caring nursing services while implementing plan of care for each patient and collaborated with healthcare providers to document outcomes.
- Provided basic and advanced vascular access for patients, following accepted nursing practices, policies and procedures and physician's prescriptions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Recorded details regarding therapies to keep patient charts updated.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Investigated and resolved issues affecting hospital operations and patient care.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Education
High School Diploma -
Sentara College of Health Sciences
Chesapeake, VAMEDICAL
Sentara College of Health Sciences
Chesapeake, VA2004
MEDICAL STUDIES
Tidewater Community College
Norfolk, VA06.1997
MEDICAL
Nansemond River High School
Suffolk, VA06.1996
Skills
- Credit History Analysis
- Property and Casualty Insurance Sales
- Insurance Claim Regulations
- Insurance Coverage Verification
- Policy Feature Explanations
- Underwriter Collaboration
- Sterile technique
- PICC and Midline insertions
- Radiology procedures
- Heart catherizations and interventions
- Mediport insertions
- Aortograms with runoff and interventions
Timeline
RCIS
Sentara Obici Hospital
03.1999 - Current
High School Diploma -
Sentara College of Health Sciences
MEDICAL
Sentara College of Health Sciences
MEDICAL STUDIES
Tidewater Community College
MEDICAL
Nansemond River High School
Similar Profiles
Tyler Martinson, PharmD, BCPSTyler Martinson, PharmD, BCPS
Regional Director of Pharmacy at Sentara Albemarle Medical Center – Sentara Careplex Hospital – Sentara Obici Hospital – Sentara Williamsburg Regional Medical CenterRegional Director of Pharmacy at Sentara Albemarle Medical Center – Sentara Careplex Hospital – Sentara Obici Hospital – Sentara Williamsburg Regional Medical Center
JOANN RICKSJOANN RICKS
Senior Patient Access Representative at Sentara Obici HospitalSenior Patient Access Representative at Sentara Obici Hospital
Tracy EleyTracy Eley
RN at Sentara Obici HospitalRN at Sentara Obici Hospital
Hayley WigginsHayley Wiggins
Clinical Nurse Manager at Sentara Obici HospitalClinical Nurse Manager at Sentara Obici Hospital
Craig SloanCraig Sloan
Prep Chef at The Butcher's Son Inc.Prep Chef at The Butcher's Son Inc.