Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Quarterman

Midway,GA

Summary

Dependable team player with solid background in fulfillment. Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.

Overview

11
11
years of professional experience

Work History

Fulfillment Associate

Amazon.com Services LLC
Pooler, GA
10.2023 - Current
  • Loaded items onto pallets or into containers for shipment.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Located merchandise from shelves and storage areas to fill orders.
  • Filled orders according to defined standards using standard picking system.
  • Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
  • Followed safety protocols to minimize risk of accidents in the warehouse environment.
  • Assisted in sorting incoming shipments, verifying products against purchase orders.
  • Performed quality checks on products prior to shipment to ensure customer satisfaction.
  • Selected products and items from shelves and pallets for customer orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Stocked shelves, racks, and bins with new or transferred merchandise.

Weapon System Requisition Manager

United States Air Force, USAF
Langley, VA
01.2014 - 07.2017
  • Reviewed customer orders for accuracy and completeness prior to processing.
  • Generated reports on order status, inventory levels, delivery times, and other metrics related to order management.
  • Tracked progress of orders throughout the supply chain lifecycle from initial purchase through final delivery.
  • Utilized web-based tools such as enterprise resource planning software for tracking inventory levels and managing purchasing activities.
  • Fielded incoming calls and emails from customers and sales representatives and verified clear and complete communication among involved parties.
  • Communicated with current customers regarding backorder availability, future inventory and special orders.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Monitored and tracked customer orders to meet lead times and drive on-time delivery.
  • Coordinated with internal departments to monitor the status of orders.
  • Responded promptly to customer inquiries regarding product availability, pricing, delivery times and other related issues.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Ensured prompt resolution of customers' inquiries via phone or email.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Conducted research and reviewed findings to solve customer issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

High School Diploma -

Liberty County High School
Hinesville, GA
05-1996

Skills

  • Fulfillment Processing
  • Work Prioritization
  • Excellent Communication
  • Order status updating
  • Issue Resolution
  • Able to lift 60 pounds
  • Customer Service
  • Complaint resolution
  • Quality Assurance
  • Team Building and Leadership
  • Excellent time management skills
  • Customer Relations
  • MS Office
  • Problem-Solving
  • Order Fulfillment
  • Supply Chain Coordination
  • Data entry skills

Timeline

Fulfillment Associate

Amazon.com Services LLC
10.2023 - Current

Weapon System Requisition Manager

United States Air Force, USAF
01.2014 - 07.2017

High School Diploma -

Liberty County High School

Similar Profiles

CREATE PROFILE
Monica Quarterman