Monica Queiroz

WORK EXPERIENCE
Therapeutic Youth Support (TYS) and In-Home Therapy. Undergraduate Counselor (under clinician guidance)
Advocates Agency | 06/17/24 - 11/11/2024
• Provide direct in-home and community-based support to children and adolescents under clinician supervision, utilizing strengths-based and ABA-informed approaches.
• Support clients in developing coping strategies, emotional regulation skills, social communication, and interpersonal effectiveness.
• Monitor behavior, document observations, and collaborate with clinical teams to support individualized treatment planning.
• Provide supportive coaching to parents and caregivers to reinforce clinician-directed strategies and help generalize skill development into the home and community environment.
• Maintain a trauma-informed, neurodiversity-affirming, and culturally responsive practice while promoting safety, dignity, and autonomy.
• Complete detailed documentation capturing behavioral, emotional, and relational dynamics to support continuity of care and treatment alignment.

• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Promoted safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
• Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout process.
• Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
• Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
• Communicated with clients to assess mental health needs and develop individualized treatment plans.
• Collaborated closely with mental health professionals with treatment plan implementation.
• Leveraged professional expertise in behavioral management techniques to minimize disruptions within therapeutic environment.
• Delivered compassionate patient care, focusing on safety, comfort and emotional support.
• Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
• Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.

• Gathered and organized materials to support operations.
• Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
• Interceded between employees during arguments and diffused tense situations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Utilized proactive communication abilities to resolve employment-related disputes.
• Coached employees through day-to-day work and complex problems.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Skilled at working independently and collaboratively in team environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Self-motivated, with strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Resolved problems, improved operations and provided exceptional service.
• Passionate about learning and committed to continual improvement.