Monica Quick

• Conducted daily audits of KPI data, including case cart and tray audits, entering findings into IMS portal.
• Streamlined communication between departments to resolve interdepartmental issues and optimize case flow.
• Collaborated with senior management to identify improvement opportunities in operational systems.
• Generated reports to track progress on projects and initiatives effectively.
• Researched customer needs and preferences to develop tailored solutions.
• Maintained comprehensive records of all customer interactions for future reference.
• Prepared detailed project documents outlining plans, timelines, and budgets.
• Trained clinical staff on best practices and operational procedures.

Brookwood Medical Center 6 months (2018), Duke University Hospital 1 yr (2019-2020), University of Florida Health Shands Hospital 1.5 yrs (2020-2021), University of Colorado Health 8 months (2021-2022), Piedmont Atlanta 1.5 yrs (2022-2024).

• Ensured operating room readiness by preparing sterile fields, instruments, and equipment.
• Maintained strict sterile technique and adhered to infection-control protocols for patient safety.
• Assisted surgeons during procedures by anticipating needs and passing instruments.
• Managed surgical instruments and supplies, ensuring proper sterilization and availability.
• Collaborated with surgical teams to enhance workflow efficiency in operating rooms.
• Monitored patient status, providing compassionate care throughout all procedural phases.

• Enhanced client verification process, boosting accuracy in eligibility assessments.
• Developed product knowledge, improving customer satisfaction and communication.
• Innovated solutions for complex issues, reducing resolution time and increasing retention.
• Maintained accurate client records, ensuring compliance with policies and regulations.