Monica Radu
Las Vegas,NV
Summary
Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
22
22
years of professional experience
Work History
Executive Assistant
Sullivan Financial Services
05.2021 - Current
- Serve as the liaison between the Financial Advisors and clients
- Organizing meetings, including scheduling, sending reminders
- Managing the executive’s calendars, including making appointments and prioritizing the most sensitive matters
- Maintaining comprehensive and accurate records
- Performing minor accounting duties
- Gathering sensitive financial information and
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Account Executive
Evercare Health Service
10.2019 - 09.2020
- Serve as the liaison between the Agency and the community
- Market in current territory for PCA and Home Health Care
- Develop and promote home health plans of care and services while maintaining the standards of practice consistent with quality health care
- Meet with potential prospects and create individualized treatment plans
- Educate the community, Physicians, Hospitals, and SNF on services provided through Evercare.
Insurance Producer
Nancy Kim State Farm
07.2018 - 10.2019
- Provided detailed information about company insurance products.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Set up policies and completed all documentation.
- Worked in high-volume, competitive sales environment.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Upsold additional products and services after identifying customer needs and requirements.
Customer Service Rep
William-Sonoma, Inc
10.2017 - 07.2018
- Dedicated team player
- Responsible for providing 5-star customer service including: addressing customer questions and concerns regarding product and delivery information
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Check inventory, process returns, issue replacements, and credit for damage or defective merchandise
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- To successfully negotiate and appease customers using a variety of methods established by WS, Inc
- Provide product information, review alternative solutions if an item is out of stock and place new orders for customers
- Meet and maintain metric goals monthly through sign-on, productivity and Stella star rating.
Front Office Representative
Palms Resort & Casino
11.2001 - 04.2016
- Responsible for exemplary guest service for “3-Star” hotel/casino including: Parking, safely operating and retrieving up to 50 vehicles daily; Providing guests with information on facility amenities, to include restaurants and shows, city events, nightclubs and other highlights; Arranging shuttle and limousine services; Preparing accurate Incident, Accident, Complaint and Security Reports; Training new hires.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Physician
- Automate Billing, Inc., New Orleans, LA & Las Vegas, NV: ICD-9 & CPT Billing Codes; Claims Processing; Quality Customer Relations; Custom Computer Software.
Education
Bachelor of Science - Healthcare Adminstration
UNLV
Las Vegas, NV2010
Skills
- Customer Relations
- Healthcare Marketing
- Detail Oriented
- Ability to Multitask
- Highly organized and efficient
- Excel Spreadsheets
- Google Docs
- Microsoft Outlook
- Schedule Management
- Information Confidentiality
- Spreadsheet Tracking
- Financial Services
Timeline
Executive Assistant
Sullivan Financial Services
05.2021 - Current
Account Executive
Evercare Health Service
10.2019 - 09.2020
Insurance Producer
Nancy Kim State Farm
07.2018 - 10.2019
Customer Service Rep
William-Sonoma, Inc
10.2017 - 07.2018
Front Office Representative
Palms Resort & Casino
11.2001 - 04.2016
Physician
Bachelor of Science - Healthcare Adminstration
UNLV
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