Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Monica Ramirez

Corpus Christi,TX

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Energetic Lead Sales Associate models passion for brand, customer and product to meet and exceed individual and team goals. Collaborates with team, building strong relationships to maximize customer loyalty. Protects company assets with policy awareness and loss prevention procedures. Dependable Lead Sales Associate with 25 years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.

Overview

30
30
years of professional experience

Work History

Lead Sales Associate

Hertz Car Rental
02.1998 - Current
  • Kept detailed track of sales and customer information in company system.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Consulted with businesses to supply accurate product and service information.
  • Negotiated prices, terms of sales and service agreements.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Achieved or exceeded company-defined sales quotas.
  • Assisted in development of monthly sales goals to motivate team and drive business objectives.

Operations Manager

Dollar Thrifty Automotive Group
Corpus Christi, TX
01.2001 - 10.2010
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Addressed customer concerns with suitable solutions.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Enforced federal, state, local and company rules for safety and operations.
  • Presented performance and productivity reports to supervisors.

Telemarketing Sales Representative

Sitel Corporation
01.1993 - 02.1998
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Asked relevant questions to assist customers with selecting needed or requested products and services.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Collaborated with marketing teams to develop and execute promotional strategies.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Qualified leads and set up customer appointments for outside sales team.

Education

High School Diploma -

Sterling High School
Baytown, TX
05.1988

Skills

  • Tactful Conflict Resolution
  • Customer Needs Assessment
  • Product Recommendations
  • Sales Presentation
  • Team Leadership
  • Time Management
  • Available Nights, Weekends and Holidays
  • Opening and Closing Procedures
  • Merchandise Financing
  • Sales Pitching
  • Sales promotions
  • POS system expertise
  • Sales initiatives
  • Mentoring and training
  • Client relationship management
  • Meeting and exceeding sales goals
  • Brand development and marketing
  • Staff training and motivation

Timeline

Operations Manager

Dollar Thrifty Automotive Group
01.2001 - 10.2010

Lead Sales Associate

Hertz Car Rental
02.1998 - Current

Telemarketing Sales Representative

Sitel Corporation
01.1993 - 02.1998

High School Diploma -

Sterling High School
Monica Ramirez