Monica Ramirez
San Antonio,TX
Summary
Efficient professional with 5.5+ years of experience and a proven knowledge of customer communications. Aiming to leverage my skills to successfully fill the Customer Service role at your company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
23
23
years of professional experience
Work History
Customer Service Advocate
TTEC
04.2021 - 08.2021
- Answering phones and helping members update, address, and check on medical claims, along with checking on eligibility of plan
- Locating physicians for members who accept the medical plan patients are on
- Calling medical offices to make appointments for members along with informing medical offices that members is eligible
- Check on prescriptions and reasons for denials.
Independent Contractor Social Media Rater
Appen
08.2017 - 01.2021
- Work from home 4hrs a day five days a week
- I have to rate ads on social media sites
- Provide feedback on the advertisement
Medical Biller/Coder
Fondak Dental
09.2013 - 02.2014
- Verify accuracy of billing data and revise any errors
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
ULLS Clerk
LSI
06.2000 - 06.2001
- Duties included ordering parts for vehicles, open work orders, and closing them
- Monthly inventory of PLL and run monthly reports
Shift Supervisor
Military Exchange Aafes
11.1998 - 06.1999
- Confer with other supervisors to coordinate operations and activities within or between departments
- Plan and establish work schedules, assignments, and production sequences to meet production goals
- Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers
- Confer with management or subordinates to resolve worker problems, complaints, or grievances
- Recommend or implement measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
Education
Associate of Science - Hotel And Motel Management
St Phillips College
San Antonio, TX05.1990
Completed coursework towards High School Diploma -
Highlands High School
San Antonio Texas05.1984
Skills
- Ability to work under pressure
- Problem-solving
- Written communication
- Critical thinking
- Appointment Setting
- Payment Collection
- Technical Troubleshooting
- Clerical Support
- Data Entry
- Critical Thinking
- Active Listening
- Multitasking
- Attention to Detail
- Money Handling Abilities
- Customer Service
Affiliations
- Volunteer with James Madison Marching Band in the uniform dept. I help fit students in their uniforms for both marching and concert. I also keep the records of the students uniforms along with updating any changes that may occur thru the year.
Timeline
Customer Service Advocate
TTEC
04.2021 - 08.2021
Independent Contractor Social Media Rater
Appen
08.2017 - 01.2021
Medical Biller/Coder
Fondak Dental
09.2013 - 02.2014
ULLS Clerk
LSI
06.2000 - 06.2001
Shift Supervisor
Military Exchange Aafes
11.1998 - 06.1999
Associate of Science - Hotel And Motel Management
St Phillips College
Completed coursework towards High School Diploma -
Highlands High School
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