Monica Ramirez
Lakeland,FL
Summary
Knowledgeable Universal Banker equipped to handle fast-paced banking work. Highly proficient in handling teller work, setting up accounts and handling cash vault. Focusing on customer needs with bank security requirements and sales targets.
Overview
11
11
years of professional experience
Work History
Banker - Member Service Rep.
Powernet Credit Union
Tampa, FL
09.2024 - Current
- Assisted members with opening and closing accounts, properly obtaining documentation, and filing it into the filing system on site.
- Assisted customers with opening accounts such as checking and savings, certificates of deposit, money market accounts, and IRAs.
- Opening and closing of IRA accounts, along with contributions and distributions, and filling out proper documents for each transaction.
- Proficient use of Excel and Word.
- Performed account maintenance activities such as processing deposits and withdrawals, check cashing and making transfers.
- Verified customers' identification to ensure compliance with laws and regulations.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits, and fees.
- Offered every customer exceptional service by remaining friendly and professional during every transaction.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Received and processed customer transactions, including deposits, withdrawals, loan payments, and other banking services, such as online banking.
- Ordered checks, placed stop payment orders, ordered debit cards and conducted additional special services for customers.
- Assisted members with processing wire transfers.
- Assisted members with obtaining and completing fraud and dispute forms.
Banker
TD Bank
Plant City, FL
01.2023 - 09.2023
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Properly operating Cash Vault daily.
- Following up by phone with new and existing clients to discover their personal financial needs.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Performed daily opening and closing procedures as required by the bank.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Advised customers on bank products, services and financial planning options.
- Assisted customers by answering banking questions and recommending solutions.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Handled large volumes of currency quickly and accurately.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Built and maintained client relationships through quality, personalized interactions.
- Explained the features, benefits, and other incentives associated with each type of credit card offered by the company.
Universal Banker
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Truist</span> Bank
Mulberry, FL
01.2019 - 08.2019
- Properly operating Cash Vault daily
- Ordering/receiving money from Brinks
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Completed routine transfers, deposits and bill payments.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers by answering banking questions and recommending solutions.
- Advised customers on bank products, services and financial planning options.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Completed daily cash balancing and operated ATMs.
- Modified, opened and closed customer accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Verified amounts and integrity of every check or funds transfer.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
- Following up by phone with new and existing clients to discover their personal financial needs.
Sales Associate
Ross Dress for Less
Lakeland, FL
08.2017 - 01.2019
- Processed transactions using a point-of-sale system.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Front End Supervisor as needed.
- Processed returns and exchanges.
Crew Member
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Dunkin</span>' Donuts
Brandon, FL
07.2014 - 04.2016
- Operating cash drawer daily.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Provided prompt delivery of food and beverages to guests in a timely manner.
- Processed payments accurately using cash registers or point-of-sale systems.
Education
High School Diploma -
Simmons Career Center
Plant City, FL05-2015
Skills
- Exceptional customer service
- Strong sense of banking ethics
- Teller and banker background
- Money handling
- Opening and Closing procedures
- Security understanding
- Assessing fraud potential
- Cross-Selling and Partner Referrals
- Relationship Building
Timeline
Banker - Member Service Rep.
Powernet Credit Union
09.2024 - Current
Banker
TD Bank
01.2023 - 09.2023
Universal Banker
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Truist</span> Bank
01.2019 - 08.2019
Sales Associate
Ross Dress for Less
08.2017 - 01.2019
Crew Member
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Dunkin</span>' Donuts
07.2014 - 04.2016
High School Diploma -
Simmons Career Center
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