Summary
Overview
Work History
Education
Skills
Timeline
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Monica Ramirez

Las Vegas,NV

Summary

Well-qualified Airport Operations Supervisor successful handling airport operations and building projects. Knowledgeable about safety, security and regulatory concerns. Offering 2 years of progressive experience in aviation industry. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking supervisor position. Offering excellent communication and good judgment.

Overview

12
12
years of professional experience

Work History

Contact Center Representative

Pacific Health Services
11.2024 - Current
  • Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.

Security Officer

SAFE Management Nevada
09.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.

Supervisor

G2 Secured Staff
12.2016 - 03.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives and communication goals.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Cashier

Ross Dress For Less
05.2013 - 06.2015
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Santee Education Complex
Los Angeles, CA
06.2010

Skills

  • Priority management
  • Inventory oversight
  • Staff Management
  • Project Management
  • Team Building
  • Training and mentoring
  • Customer Transactions
  • Reliable and Responsible
  • Honest and Ethical
  • Cash Handling
  • Problem Solving
  • Relationship Building
  • Team Leadership
  • Call handling
  • Workload management
  • Data entry
  • Inbound phone calls
  • Spanish fluency

Timeline

Contact Center Representative

Pacific Health Services
11.2024 - Current

Security Officer

SAFE Management Nevada
09.2024 - Current

Supervisor

G2 Secured Staff
12.2016 - 03.2020

Cashier

Ross Dress For Less
05.2013 - 06.2015

High School Diploma -

Santee Education Complex

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Monica Ramirez