Monica Ramirez
Las Vegas,NV
Summary
Well-qualified Airport Operations Supervisor successful handling airport operations and building projects. Knowledgeable about safety, security and regulatory concerns. Offering 2 years of progressive experience in aviation industry. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking supervisor position. Offering excellent communication and good judgment.
Overview
12
12
years of professional experience
Work History
Contact Center Representative
Pacific Health Services
Henderson, NV
11.2024 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
Security Officer
SAFE Management Nevada
Las Vegas, NV
09.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Supervisor
G2 Secured Staff
City of Los Angeles, CA
12.2016 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives and communication goals.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Cashier
Ross Dress For Less
Los Angeles, CA
05.2013 - 06.2015
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Santee Education Complex
Los Angeles, CA06.2010
Skills
- Priority management
- Inventory oversight
- Staff Management
- Project Management
- Team Building
- Training and mentoring
- Customer Transactions
- Reliable and Responsible
- Honest and Ethical
- Cash Handling
- Problem Solving
- Relationship Building
- Team Leadership
- Call handling
- Workload management
- Data entry
- Inbound phone calls
- Spanish fluency
Timeline
Contact Center Representative
Pacific Health Services
11.2024 - Current
Security Officer
SAFE Management Nevada
09.2024 - Current
Supervisor
G2 Secured Staff
12.2016 - 03.2020
Cashier
Ross Dress For Less
05.2013 - 06.2015
High School Diploma -
Santee Education Complex