Summary
Work History
Education
Skills
Timeline
OperationsManager

Monica Ramirez

Corpus Christi,TX

Summary

Experienced Operations Manager with a focus on team motivation and goal achievement. Over 12 years of experience in managing operations, including partnerships with Express Scripts PBM. Demonstrated ability to lead teams towards meeting and exceeding performance targets.

Work History

Operations Manager

Alorica
  • Supervised operations staff to ensure compliance with company policies and procedures.
  • Empowered employees to enhance accountability and boost performance outcomes.
  • Conducted regular performance reviews, identifying improvement areas and developing actionable plans.
  • Managed inventory and supply chain operations for timely and accurate delivery of goods.
  • Fostered a positive work environment, achieving higher employee retention rates.
  • Provided training and guidance to team members to sustain high productivity levels.

Education

High School Diploma -

Roy Miller High School
Corpus Christi, TX

Skills

  • Operations management
  • Problem-solving
  • Team leadership
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Process improvement
  • KPI tracking
  • Performance management
  • Goal setting

Timeline

Operations Manager

Alorica

High School Diploma -

Roy Miller High School
Monica Ramirez