Monica Ramirez
Apple Valley,California
Summary
Experienced hospice administration professional with strengths in office management, scheduling coordination, and electronic records. Known for clear communication, compliance documentation, and streamlined workflows that support compassionate, organized patient care.
Overview
1
1
Language
8
8
years of professional experience
Work History
Office Administration Coordinator
Carelife Hospice
Apple Valley, California
12.2023 - Current
- Managed hospice office operations, coordinating admissions, scheduling, and daily administrative workflows.
- Streamlined office processes for supplies, files, and administrative reporting, enhancing overall workflow.
- Maintained patient records, ensuring accurate documentation and secure file organization.
- Supported hospice staff with calendar coordination, meeting setup, and communication follow-up.
- Handled family calls with compassion, ensuring timely direction of requests to appropriate care teams.
- Monitored compliance records, updating forms to align with hospice standards.
- Assisted in preparing reports, presentations, and materials to support effective communication and decision-making.
Office Manager
Charter Healthcare
Apple Valley, California
07.2018 - 12.2023
- Managed daily office operations for the Charter Healthcare administrative team.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated patient records, scheduling, and front office communications.
- Supervised reception, filing, and document control procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Maintained office supplies, equipment, and vendor relationships.
- Procured necessary office supplies to ensure operational efficiency, and equipment to maintain adequate inventory levels.
- Trained new staff on office workflows and service expectations.
- Resolved scheduling issues and supported cross-department coordination.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supported compliance with healthcare policies and confidentiality standards.
Education
High School Diploma -
Victor Valley Union High School
Victorville, CA06-1999
Skills
- Hospice administration
- Electronic records management
- Compliance documentation
- Office administration
- Office management
- Scheduling
- Calendar management
- File maintenance
- Word processing
- Office equipment
- Team coordination
- Problem solving
- Attention to detail
- Clear communication
Languages
Spanish
Native/ Bilingual
Timeline
Office Administration Coordinator
Carelife Hospice
12.2023 - Current
Office Manager
Charter Healthcare
07.2018 - 12.2023
High School Diploma -
Victor Valley Union High School