Monica Ramirez, CPC
San Antonio
Summary
Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment.
Overview
24
24
years of professional experience
Work History
Surgical Coder/Coordinator
University of Texas Health Science Center
01.2009 - Current
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Complete insurance or other claim forms
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Transmit correspondence or medical records by mail, e-mail, or fax
- Maintain medical records, technical library, or correspondence files
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Arrange hospital admissions for patients
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Customer Service Representative
Walgreens Home Care
03.2006 - 12.2008
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Review insurance policy to determine coverage
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Customer Service Representative
Zep Manufacturing
08.1999 - 01.2005
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms
- Prepare invoices, shipping documents, and contracts
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays
- Receive and respond to customer complaints
- Check inventory records to determine availability of requested merchandise
- Direct specified departments or units to prepare and ship orders to designated locations
- File copies of orders received, or post orders on records
- Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments
- Adjust inventory records to reflect product movement.
Education
Associate of Applied Science - Medical Coder
Cowley Community College
Arkansas City, Kansas06.2019
High School Diploma -
John Jay High School
San Antonio, Texas05.1991
Skills
- Proficient in various software programs(ie:Epic; IDX Web/Term ; Sunrise; Meditech ; PACS; 3M Coding
- Communication
- Ability to work under pressure
- Decision Making
- Time Management
- Self -Motivation
- Bilingual (Spanish)
Timeline
Surgical Coder/Coordinator
University of Texas Health Science Center
01.2009 - Current
Customer Service Representative
Walgreens Home Care
03.2006 - 12.2008
Customer Service Representative
Zep Manufacturing
08.1999 - 01.2005
Associate of Applied Science - Medical Coder
Cowley Community College
High School Diploma -
John Jay High School