Monica Ramos
Corpus Christi,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Branch Operations Assoicate Manager
Wells Fargo
Corpus Christi, TX
04.2012 - 12.2023
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed risk by developing and implementing effective risk management strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Maintained relationships with customers through ongoing communication about products and services available.
- Managed teller staff schedules while ensuring adequate coverage at all times.
- Performed regular audits of teller transaction records to identify discrepancies or errors.
- Developed best practices for handling customer inquiries quickly and efficiently.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Controlled cash and carried out cash use forecasting to maximize availability while minimizing risk.
- Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.
Education
High School Diploma -
Cotulla High School
Cotulla, TX05-2006
UTSA
San AntonioSkills
- Performance Management
- Operations Management
- Staff Training and Development
- Team Leadership
- Schedule Preparation
- Complex Problem-Solving
Timeline
Branch Operations Assoicate Manager
Wells Fargo
04.2012 - 12.2023
High School Diploma -
Cotulla High School
UTSA