Monica Ramos
SPRING,Texas
Summary
Energetic and enthusiastic customer service representative with over 3+ years of professional experience assisting customers with complex issues. Well-rounded and compassionate Special Education Teacher skilled at addressing each student's unique needs and creating effective lesson plans to accommodate special circumstances. Provides appropriate and individualized instruction to build foundations for lifelong learning. Develops, implements and acts as teacher of record of Individualized Education Plans for students with disabilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Sped Teacher Assistant
Harmony School of Advancement
08.2022 - Current
- Assist the primary teacher in managing the classroom.
- Implementing daily lesson plans under the supervision of the primary teacher.
- Ensuring classroom safety.
- Overseeing students during break times, lunch, and dismissal.
- Contributed to the assessment process by effectively communicating with parents and representing students in meetings and conferences.
- Collaborating with teachers, and other staff members, to support student learning.
- Assisted families in connecting with relevant resources and services.
- Implemented personalized strategies to support students with learning disabilities
- Assessed and tracked students' academic development.
- Facilitated the implementation of IEP goals within the general curriculum framework.
- Assisted organizational efforts by filing, entering data and answering phones.
Customer Service Agent
Royal Air
03.2022 - 06.2022
- Provided prompt and accurate response to customer service calls with a professional and respectful approach in handling personal and business inquiries
- Managed customer requests and billing issues efficiently, ensuring prompt resolutions for enhanced customer satisfaction.
- Captured customer service interactions and updated system promptly and accurately for easy tracking of service requests and resolutions by employees.
- Coordinated with local management teams to resolve escalated customer service issues and ensure timely resolution.
- Respond effectively to customer inquiries, including, but not limited to, service changes, billing, and equipment issues.
- Maintained accurate and up-to-date customer databases.
- Performed administrative tasks to support customer service, including filing documents and completing paperwork.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Data Entry Clerk
Daikan Manufacturing Company
06.2021 - 02.2022
- Managed regular updates to databases for various stakeholders including customers, suppliers, and markets.
- Converted paper documents into electronic files and databases.
- Implemented efficient scanning system to communicate information manually.
- Generated and organized customer spreadsheets.
- Performed routine inventory checks.
- Keeping crew updated with work orders.
- Operational Support.
- Supply inventory support/orders.
Education
High School -
Klein Collins
Spring, TX01.2019
Skills
- Suppliers
- Markets
- Computer proficiency
- Converting paper documents into electronic files or databases
- Communication of information manual / through scanners
- Input customers' information and create spreadsheets
- Compare the source documents with the spreadsheet to verify the information
- Daily Inventory Auditing
- Keeping crew updated with work order's
- Team player
- Strong Communication
- Physical literacy Instruction
- Computer Solutions
- IEP planning
- Data Collection
- Problem-Solving
- Call Center Operations
- Data Management
- Basic clerical knowledge
- MS Office proficient
- Progress Monitoring
Languages
Spanish
Professional
References
References available upon request.
Timeline
Sped Teacher Assistant
Harmony School of Advancement
08.2022 - Current
Customer Service Agent
Royal Air
03.2022 - 06.2022
Data Entry Clerk
Daikan Manufacturing Company
06.2021 - 02.2022
High School -
Klein Collins
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