Monica Ranson
Antioch,California
Summary
Dynamic and detail-oriented professional with a strong background in customer service and cleaning, notably at Watermark Retirement Community. Proven ability to enhance resident engagement through innovative activities while ensuring high standards of cleanliness and safety. Exceptional communicator skilled in fostering relationships and promoting a positive environment.
Overview
6
6
years of professional experience
Work History
House Cleaner
Self Employed Services
04.2024 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Activities Assistant/ Move-in Coordinator
Watermark Retirement Community
04.2024 - 01.2025
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory games
- Provided emotional support and companionship to improve quality of life.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Scheduled movies, entertainment, and other special events.
- Enhanced social engagement by organizing activities for residents.
Customer Service Representative
ConGlobal
01.2021 - 04.2024
- Iinput estimates for cargo containers and chassis for major leasing companies and chase for approvalsfor repairs. I answered multiple lines. Light filing and faxing.I'm strong on customer service, willing togo that extra mile.• Data entry• Troubleshooter-research problems & try to fix them• Deal with drivers at window level and corp online/phone• Answering phone lines• Faxing and filing• Customer serviceManaged high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Aircraft Cabin Cleaner
Ready Jet
03.2019 - 01.2022
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
- Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
- Contributed to on-time departures by efficiently completing cleaning tasks within tight timeframes.
- Upheld customer experience standards with prompt removal of leftover food items and restocking essential supplies.
- Ensured passenger satisfaction through detailed attention to seat pockets, tray tables, and overhead compartments.
- Supported airline reputation for excellence by delivering consistently spotless cabins in preparation for boarding.
- Met strict safety standards through appropriate use of chemical agents and adherence to regulatory guidelines.
- Promoted a positive image of the airline with professional appearance and interactions during cabin inspections.
- Managed inventory levels of cleaning supplies efficiently, promptly notifying management when supplies needed replenishment.
- Displayed excellent time management skills by completing tasks within allocated timeframes, even when facing unexpected challenges.
- Maintained accurate documentation of performed work and completed tasks.
Education
High School Diploma -
Encinal High
Alameda, CA06.2000
Timeline
House Cleaner
Self Employed Services
04.2024 - Current
Activities Assistant/ Move-in Coordinator
Watermark Retirement Community
04.2024 - 01.2025
Customer Service Representative
ConGlobal
01.2021 - 04.2024
Aircraft Cabin Cleaner
Ready Jet
03.2019 - 01.2022
High School Diploma -
Encinal High
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