MONICA RAPE
Charlotte,NC
Summary
Energetic eager professional always ready and willing to assist with job tasks. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help a team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing the use of my interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Nannying
Bambino Sitters
02.2021 - Current
- I ensured the safety and well being of the children due to me being professionally trained in life saving procedures. As well as having my BLS and EMT certifications.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Facilitated language acquisition with vocabulary-rich conversations and age-appropriate language exercises catered to individual needs for bilingual households or ESL learners.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Prepared meals and snacks for children based on dietary guidelines.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Administered basic first-aid and medication in emergency situations.
- Assisted children with homework assignments and special projects across different subjects.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established and maintained safe play environment for children.
- Supervised children engaged in physical activity, learning and social skills with peers.
Server
Middle James Brewing
10.2020 - 02.2021
- Front and Back of house positions (Prep/Cashier/Line Cook/Host/Cleaning)
- I was able to help this company grow by implementing my managerial experience and assistance wherever needed.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Shift Manager/Key Holder
Zoe's Kitchen Inc.
07.2018 - 09.2020
- Manager On Duty and Shift lead
- Ensured customer satisfaction and quality care of the customers in the restaurant since the customer always comes first.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Led team meetings to address concerns, share updates, and promote collaboration among staff members.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
- Coordinated promotional events within the store location resulting in higher brand visibility.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Developed professional relationships to improve retention of key customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Cashier
Chick-fil-A
01.2018 - 07.2018
- Front of House all positions (Cashier/Host/Cleaning)
- Ensured the guests were satisfied and taken care of in a timely fashion while given the best quality service.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Line Cook and Cashier
Moes Southwestern Grill
06.2017 - 09.2017
- Cashier / Cleaning
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Addressed customer feedback professionally, implementing improvements where necessary to enhance the overall dining experience.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Website Manager
Total Eclipz Salon And Boutique
05.2015 - 01.2017
- In charge of running and organizing the website
- Came up with promotional advertisements for the business.
- Enhanced user experience by optimizing website layouts and navigation features.
- Improved site performance through regular monitoring, updates, and troubleshooting.
- Boosted online engagement with the creation of compelling content, including articles and multimedia elements.
- Enhanced user experience by designing responsive and visually appealing websites for various clients.
- Developed custom website features to meet client needs, resulting in improved functionality and increased satisfaction.
- Redesigned existing websites for better usability, leading to higher user engagement and reduced bounce rates.
- Managed multiple website projects simultaneously while adhering to deadlines and maintaining a high level of quality workmanship.
Babysitter
Families Around Town
08.2012 - 08.2016
- Ensured the safety of their children while they were gone as well as keeping their children entertained and occupied.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Bachelor of Science - Digital Communications And Media
UNCC
Charlotte, NC12.2023
Associate of Arts -
Central Piedmont Community College
Charlotte, NC12.2020
Advanced Emergency Medical Tech Certification - Emergency Medical Technology
Central Piedmont Community College
Charlotte, NC12.2018
High School Diploma -
South Mecklenburg High School
Charlotte, NC05.2016
Skills
- Media Relations
- Social Media Management
- Strategy Implemen
- Event Execution
- Advertising and Marketing
- Brand Promotion
- Content Creation
- Video Production
- Interpersonal Skills
- Conflict Resolution
- Event Planning
- Proofreading
- Internal Communications
- Photography
- Product and Service Promotion
- Customer Service
- Problem-Solving
- Web Content Creation
- Media Communications
References
- Shannon Wallace, 980-307-3931
- Marah Shirley, 704-915-2615
- Bob Singleton, 704-458-0197
- Skye Mew, 704-231-6528
- Chris Brown, 843-475-2949
- Gina, 803-288-7299
Extracurricular Activities
Marching Band, captain, 2012-2016, Pep Band at Wingate University, Fall/Spring 2016-2017, Hickory Grove Baptist Church, Sunday School teacher, 2010-2017, Panthers Games, 2012-2016
Received high recognition for my multimedia news production video in Spring 2023.
I helped create a multimedia video incorporating interviews instilling my skills in video editing, scriptwriting,story telling and visual effects to produce the video. My professor ended up keeping it and the school displays it still.
Timeline
Nannying
Bambino Sitters
02.2021 - Current
Server
Middle James Brewing
10.2020 - 02.2021
Shift Manager/Key Holder
Zoe's Kitchen Inc.
07.2018 - 09.2020
Cashier
Chick-fil-A
01.2018 - 07.2018
Line Cook and Cashier
Moes Southwestern Grill
06.2017 - 09.2017
Website Manager
Total Eclipz Salon And Boutique
05.2015 - 01.2017
Babysitter
Families Around Town
08.2012 - 08.2016
Bachelor of Science - Digital Communications And Media
UNCC
Associate of Arts -
Central Piedmont Community College
Advanced Emergency Medical Tech Certification - Emergency Medical Technology
Central Piedmont Community College
High School Diploma -
South Mecklenburg High School
Similar Profiles
Harper HughesHarper Hughes
Babysitter at Bambino SittersBabysitter at Bambino Sitters
Hannah ChurchillHannah Churchill
Babysitter at Bambino SittersBabysitter at Bambino Sitters
Lucy BurdickLucy Burdick
Babysitter at Self Employed Services, Bambino SittersBabysitter at Self Employed Services, Bambino Sitters
Charlize CordeiroCharlize Cordeiro
Private Nanny at Bambino SittersPrivate Nanny at Bambino Sitters
Lindsay ToppinLindsay Toppin
Summer Programs Administrative Assistant at Charlotte Country Day SchoolSummer Programs Administrative Assistant at Charlotte Country Day School