Monica Rash
Lumberton,MS
Summary
Dynamic professional with a strong background in customer service at Maximus/General Dynamics, excelling in problem-solving and communication. Proven ability to enhance customer satisfaction through effective issue resolution and training. Skilled in data entry and quality control, demonstrating attention to detail and a commitment to continuous improvement.
Overview
6
6
years of professional experience
Work History
1st Processor
Marjac Poultry
01.2023 - 10.2024
My duties were to perform by hanging giblets in a line formation every day.
Customer Service Representative
Maximus/General Dynamics
08.2020 - 08.2022
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries across multiple channels, ensuring timely and accurate responses.
- Utilized CRM software to track and resolve customer issues efficiently.
- Assisted in training new team members on company policies and service standards.
- Handled escalated customer complaints, providing resolutions that improved satisfaction rates.
Assistant Manager
Discount Tobacco Corner
09.2018 - 12.2020
MY duties were to open the store, keep merchandise in stock, maintain perfect customer service and lock up after closing a d make deposits.
Education
Business Administration
PRCC
Hattiesburg, MSDiploma - Basics
F.C.A.H.S
Brooklyn, MS05.1987
Skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
- Quality control
- Sorting and packaging
- Critical thinking
- Recordkeeping proficiency
- Document management
- Employee training
- Paperwork management
- Process auditing
- Microsoft Excel
- Supply ordering
- Process control
- Records management
- Product inspection
- Materials inspection
- Continuous improvement
- Proficient in software
- Research expertise
- Interpersonal communication
- OSHA compliance
- Software knowledge
- Sales support
- Inventory monitoring
- Deadline driven
- Positive attitude
- Strong work ethic
- Computer skills
- Teamwork and coordination
- Punctual and reliable
- Teamwork and communication
- Punctual and dependable
- Following instructions
- Inventory and stocking
- Warehouse operations
- Quality inspection
- Health and safety regulations
- OSHA guidelines
- Good communication
- Assembly line operations
- Quality assurance standards
- Flexible schedule
- Supply organization
- Defects identification
- Visual inspection
- Identifying flaws
- Product assembly
Timeline
1st Processor
Marjac Poultry
01.2023 - 10.2024
Customer Service Representative
Maximus/General Dynamics
08.2020 - 08.2022
Assistant Manager
Discount Tobacco Corner
09.2018 - 12.2020
Business Administration
PRCC
Diploma - Basics
F.C.A.H.S
Similar Profiles
Christy SharptonChristy Sharpton
Owner/Manager at MARJACOwner/Manager at MARJAC
Jadon CUMMINGSJadon CUMMINGS
Poultry Processor at MARJACPoultry Processor at MARJAC
Michael SmithMichael Smith
Plant Superintendent at MARJACPlant Superintendent at MARJAC
Robert CloydRobert Cloyd
Senior Deli Clerk at Ramey's MarketplaceSenior Deli Clerk at Ramey's Marketplace
Ashley CroweAshley Crowe
Pet Stylist at The Pet Parlor of PoplarvillePet Stylist at The Pet Parlor of Poplarville