Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monica Ravia

Forest Grove,OR

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

11
11
years of professional experience

Work History

Customer Care Representative

Bowflex Insider
Vancouver, WA
10.2023 - 03.2024
  • Answered customer inquiries over the phone and via email.
  • Resolved customer complaints promptly and professionally.
  • Built sustainable relationships of trust through open communication with customers.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.

Cleaning Attendant

Providence Health Care
Portland, OR
02.2021 - 01.2022
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Handled and stored hazardous chemicals safely to prevent injury or illness.

Housekeeper

Cleaning Authority
Hillsboro, OR
12.2020 - 02.2021
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Worked with speed and efficiency to meet all job requirements.

CNA Student

Life Care Center
McMinnville, OR
12.2019 - 04.2020
  • Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to call lights to assist patients with various care and comfort needs.

Stock Attendent/Cashier

Ross Dress for Less
McMinnville, OR
07.2019 - 11.2019
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.

Manager

Panda Express
McMinnville, OR
06.2017 - 06.2019
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

Crew Member

McDonald's
McMinnville, OR
06.2013 - 06.2015
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Answered customer questions and took orders.
  • Answered questions and informed customers of current sales and promotions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.

Education

High School Diploma -

Mcminnville High School
Mcminnville, OR
06.2015

Some College (No Degree) -

Chemeketa Community College
McMinnville, OR

Skills

  • Customer service
  • Teambuilding
  • Reliable and trustworthy
  • Organization
  • Problem resolution
  • Time management
  • Conflict resolution
  • People skills

Timeline

Customer Care Representative

Bowflex Insider
10.2023 - 03.2024

Cleaning Attendant

Providence Health Care
02.2021 - 01.2022

Housekeeper

Cleaning Authority
12.2020 - 02.2021

CNA Student

Life Care Center
12.2019 - 04.2020

Stock Attendent/Cashier

Ross Dress for Less
07.2019 - 11.2019

Manager

Panda Express
06.2017 - 06.2019

Crew Member

McDonald's
06.2013 - 06.2015

High School Diploma -

Mcminnville High School

Some College (No Degree) -

Chemeketa Community College

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Monica Ravia