Monica Ray
Jacksonville
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
17
17
years of professional experience
Work History
Area Operations Manager
Progress Residential
06.2023 - Current
- Managing 14 single- family communities across three states totaling 1000+ homes with a team of community managers
- Monitor and communicate major projects within the portfolio as well ensuring high standards of customer service and daily operations
- Develop and implement strategies to achieve key performance indicators (KPIs) related to leasing, occupancy and financials
- Also conducting weekly community inspections to maintain a great upkeep at the communities
- Support revenue and debt collection processes as well as provide market analysis by tracking trends in rental rates and economic shifts
- Ensure adherence to company policies and quality standards in all areas of community management.
Property Manager
RPM Living
12.2021 - 06.2023
- Managed financial operations, including, invoicing, rent collection and evictions.
- Produced weekly and monthly reports for the owners covering marketing activity, occupancy forecasts, and financial performance.
- Managed resident relations, including overseeing application.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Commercial Property Manager
Oak Hill Management
11.2021 - 12.2021
- I worked with high profile clients as far as Jacksonville Sheriff office, CIA, and IRS
- My day to day consists of collecting rents, handling requests for maintenance or repairs, and negotiating new lease contracts
Property Manager
Bell Partners Inc
11.2018 - 11.2021
- Ensure that the property is under my care and operate smoothly, maintain the appearance, and either preserve or increase in value
- Overseeing leasing and maintenance team to meet our property and occupancy goals
- Generating lease renewals, paging property bills, managing budget as well
- Screening applicants, processing applications, processing all money
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Assistant Manager
American Landmark Properties
02.2017 - 11.2018
- I have maintained the property delinquency at $0
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Princeton Management
06.2011 - 02.2017
- I have maintained the property delinquency at $0
- While not having a property manager I have met the budget and leasing occupancy at a steady 98%
- Managed a leasing staff of 3 along with assisting the maintenance team as well
Leasing Agent/Assistant Manager
Randcor management
02.2011 - 06.2011
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
Leasing Consultant
Multifamily Management
06.2010 - 02.2011
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
Leasing Consultant
Lane Company
04.2008 - 06.2010
- Handling new resident files and current resident files
- Hosting resident events as well as marketing
- Verified tenant incomes and other information before accepting lease applications.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
Education
Bachelor’s degree - business management
Southern New Hampshire University
12-2026
Diploma - undefined
Edward H. White High School
01.2006
Skills
- Performance analysis
- Standard operating procedures
- Federal regulations
- Excellent interpersonal skills
- Supervisory role background
- Expense tracking
- Budgets
- Staff supervision
- Outstanding communication skills
- Customer and vendor relations
- Key performance indicators
- Asset management
Timeline
Area Operations Manager
Progress Residential
06.2023 - Current
Property Manager
RPM Living
12.2021 - 06.2023
Commercial Property Manager
Oak Hill Management
11.2021 - 12.2021
Property Manager
Bell Partners Inc
11.2018 - 11.2021
Assistant Manager
American Landmark Properties
02.2017 - 11.2018
Assistant Manager
Princeton Management
06.2011 - 02.2017
Leasing Agent/Assistant Manager
Randcor management
02.2011 - 06.2011
Leasing Consultant
Multifamily Management
06.2010 - 02.2011
Leasing Consultant
Lane Company
04.2008 - 06.2010
Diploma - undefined
Edward H. White High School
Bachelor’s degree - business management
Southern New Hampshire University
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