Monica Raymonvil
Greenville,SC
Summary
A responsible, highly dedicated and ambitious young lady who aspires to exceed the company's expectations and fulfill his employer's vision. Expert in communication and problem solving, well-groomed and proper etiquette; self-efficient individual. Adaptable, willing to learn and teach whenever and wherever possible. I am searching for longevity in a position where I can thrive in achieving my goals and most importantly the company’s goals.
Overview
18
18
years of professional experience
Work History
Banquet Captain
Westin Poinsett Hotel
Greenville, SC
09.2022 - Current
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Monitored guest satisfaction levels throughout event duration.
- Ensured compliance with alcohol policies by monitoring consumption at events.
- Created schedules for food and beverage service employees.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Stocked server areas with supplies before, during and after shifts.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Served food to over 250 customers per shift
- Assisted in setting up banquet tables, chairs, and linens for events.
- Organized banquet staff to ensure efficient service of guests.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Instructed staff on appropriate equipment disassembly and storage.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Prepared and led food service training programs to teach staff various tasks.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad also opening and closing out checks using CI
Front Desk Associate
Hotel Roanoke & Conference Center
Roanoke, VA
01.2018 - 09.2020
- Greeting all incoming guest and obtaining all proper documentation for check in
- Training in night auditing procedures
- Hilton Honors registration completion along with assisting guest will Hilton credits
- Receiving call from internal guest/ customers staying in the hotel
- Providing customer service to the guest
- Resolving guest complaints and connecting calls to the appropriate manager (if necessary)
- Operate HOTSOS system/ OPERA system
- Dispatched orders from HOTSOS to the appropriate departments.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Facilitated successful front desk operations for high-volume hotel.
- Made guest and group reservations, processing check-ins and check-outs for customers.
- Leveraged software to confirm reservations and address guest needs.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Responded to inquiries and room requests made online, by phone and via email.
- Kept records of room availability and guest accounts, manually or using computers.
- Computed bills, collected payments and made change for guests.
- Input customer data into reservation systems and updated to reflect room changes.
- Trained newly hired employees on front desk procedures and business operations.
- Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
- Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Pharmacy Associate
Saratoga Pharmacy
Rochester, NY
01.2016 - 01.2018
- Greeting customers properly both on the phone and in the store
- Obtaining personal information to better assist each patient
- Providing the upmost care with patients’ medication
- Organizing the prepared medication
- Providing the efficient information to the pharmacist
- Properly trained to correctly use the cash register and update patient information as needed.
- Provided customer service to patients in a courteous and professional manner.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Dispensed drugs in hospital environments.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Performed daily reconciliation of cash drawers ensuring accurate transactions.
- Stocked, labeled and delivered medications to patients and caregivers.
- Maintained confidential financial and patient information to reduce risk of data breaches.
- Worked with pharmacy technicians to expedite urgent requests.
- Maintained cleanliness standards within the pharmacy department while adhering to infection control policies.
- Maintained clean and organized pharmacy shelving and work areas.
- Reviewed packages and medication bottles for proper labeling before distributing to patients.
- Greeted customers upon arrival in the pharmacy area providing friendly service.
Front End Manager
P.I. Beauty Express
Miami, FL
01.2014 - 01.2016
- Greeting each client professionally
- Providing great customer service
- Obtain contact information to update client information & data entry
- Maintaining cleanliness for each department
- MDSD knowledge
- Schedule appointments via email, phone, text or in person.
- Welcomed large volume of guests and improved overall customer service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Cultivated strong customer relations and developed effective customer service standards.
- Planned staff and training meetings and scheduled conference rooms.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
AppleCare Advisor
Teleperformance USA
Fort Lauderdale, FL
01.2012 - 11.2012
- Answering phone calls on multi-phone lines
- Greeting customers/ Listen to complaint
- Show empathy and provide reassurance to problem resolution
- Accurate notations / Data entry
- Troubleshooting and problem solving
- Providing technical support/ software and hardware information.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Maintained detailed records of customer interactions in a database system.
Guest Service Coordinator
Fontainebleau Hotel
Miami Beach, FL
05.2009 - 05.2012
- Receiving call from internal guest/ customers staying in the hotel
- Providing customer service to the guest
- Resolving guest complaints and connecting calls to the appropriate manager (if necessary)
- Operate HOTSOS system/ OPERA system
- Dispatched orders from HOTSOS to the appropriate departments.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Modified existing software systems to enhance performance and add new features.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Receptionist
Options Mortgage
Miami , FL
01.2006 - 06.2008
- Bookkeeping/ Customer problem solving
- Answering phone calls on multi-phone lines
- Contacting contractors, investors, and banks for mortgage processing
- Warm greetings to all clients and fellow colleagues
- Provide efficient and accurate information to/ from supervisor, client, or prospects
- General office functions; filing, data entry, assist supervisor with other tasks.
- Investigated and analyzed client complaints to identify and resolve issues.
Education
certified; diploma - Medical Insurance Billing and Coding
everest institute
01.2010
high school diploma - Business Entrepreneur
north miami beach senior high school
01.2008
Skills
- Leadership
- Working knowledge of Microsoft Office; MS Word, MS Excel, MS PowerPoint, MS Outlook; Medisoft Program; Claimgear Program
- Bilingual; fluent in English, Creole and conversational Spanish
- Type 45-50 wpm / Computer literate
- Multi-tasking with excellent problem solving skills and organization
- Call center experience/ Customer Care/ Technical support
- General office skills / Professional presentation
- Communicate effectively with excellent telephone etiquette
- Staff Leadership
- Staff Management
- Food Safety and Sanitation
- Inventory Management
- Quality Assurance
- Staff Training
- Standards Enforcement
- Schedule Coordination
Languages
Spanish
Limited
French
Native/ Bilingual
Timeline
Banquet Captain
Westin Poinsett Hotel
09.2022 - Current
Front Desk Associate
Hotel Roanoke & Conference Center
01.2018 - 09.2020
Pharmacy Associate
Saratoga Pharmacy
01.2016 - 01.2018
Front End Manager
P.I. Beauty Express
01.2014 - 01.2016
AppleCare Advisor
Teleperformance USA
01.2012 - 11.2012
Guest Service Coordinator
Fontainebleau Hotel
05.2009 - 05.2012
Receptionist
Options Mortgage
01.2006 - 06.2008
certified; diploma - Medical Insurance Billing and Coding
everest institute
high school diploma - Business Entrepreneur
north miami beach senior high school
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