Monica London
Laveen,AZ
Summary
Secure a position that will enable myself to use strong communication and organizational skills, customer service background and my ability to work well with people.
Overview
17
17
years of professional experience
Work History
Special Needs School Bus Driver
Lexington Life Academy
Phoenix, AZ
08.2023 - 05.2024
- Responsible for the safety of students while providing transportation to and from school. Pick up and drop off directly in front of homes.
- Work with teachers and staff to address student behaviors that occur on the bus.
- Conduct arrival and departure checklist.
- Prepare documentation ( incident reports, student count, mileage).
- Participate in meetings and trainings provided by transportation department.
Claims Specialist
Maximus Inc
Phoenix, AZ
05.2012 - 10.2023
- Maintain exceptional customer service and understanding the claims processing procedures in order to respond to phone inquiries. Reading scripted responses to beneficiaries' questions dealing with basic information topics, such as referrals to SSA for replacement cards, Medicare eligibility, enroll/disenroll from prescription drug plans.
- Answer inbound calls from beneficiaries inquiring on eligibility and requirements to enroll in Affordable Care Act Healthcare coverage. Assist callers with successful completion of enrollment applications.
Customer Service Specialist /Front and Back Desk Receptionist
Trident Plan Administrators
Phoenix, AZ
02.2007 - 08.2011
- Answered inbound calls, chats and emails to facilitate customer service by providing eligibility and coverage requests; benefits and/or claim status. Send claims denied in error to the claims department for research re-processing, if necessary.
- Greeted visitors and provided assistance with front desk coverage through operating multi-line switchboard, transferring calls to appropriate departments, and taking messages. Received and distributed mail as well as signed for packages. Performed clerical tasks including faxing, photocopying, filing, and maintaining records.
Education
Associate of Arts - Medical Administration
University of Phoenix
Tempe, AZ11-2014
Skills
- Disability Awareness
- Vehicle Maintenance
- Route Planning
- Child Development
- Defensive Driving
- Emergency Procedures
- Safe driving techniques
- Clean Driving Record
- Student Behavior Management
- Map Reading
- Flexible Schedule
- Special Needs Passengers
- Data Entry
- Inbound and Outbound Calling
- Filing
- Clerical Support
- Administrative Support
- Customer Service
- Research
- Problem-solving abilities
- Grammar
- Critical Thinking
- Quality Assurance
- Customer Relationship Management
- Communicating with clients
- Problem-solving skills
- Call control skills
- Customer communications
- Verbal and written communication
- Call Center Customer Service
Timeline
Special Needs School Bus Driver
Lexington Life Academy
08.2023 - 05.2024
Claims Specialist
Maximus Inc
05.2012 - 10.2023
Customer Service Specialist /Front and Back Desk Receptionist
Trident Plan Administrators
02.2007 - 08.2011
Associate of Arts - Medical Administration
University of Phoenix