Monica Harmon
Washington,District Of Columbia
Summary
Analytical and organized with organizational skills. Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service, accuracy and efficiency and comfortable working with little oversight. Hardworking professional with an organized approach. Self-disciplined candidate knowledgeable in missile security. Qualified to use weapons and security equipment and makes informed and swift decisions. Flexible individual with stamina to work in high-stress environments. Disciplined and proficient with weapons and security equipment. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
9
9
years of professional experience
Work History
Security Forces Member
United States Air Force, USAF
03.2015 - Current
- Operated speed measuring, drug and alcohol and breath test devices to promote driving safety.
- Detected and reported unauthorized personnel and activities.
- Protected motorists and pedestrians by providing traffic control at traffic accident scenes, congested areas, schools and special events.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Identified and reported suspicious activity to prevent security incidents.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Decreased potential threats by maintaining strict access control procedures for personnel and vehicles.
- Responded to emergency situations quickly and calmly for professional support.
Unit Scheduler
United States Air Force, USAF
10.2017 - 02.2018
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Decreased work flow stoppage by monitoring member certifications, developing crew lines and training staff on preferential bidding systems.
- Submitted new system orders and completed related paperwork.
- Analyzed demand and recommended updates to calendar schedule.
- Scheduled and confirmed appointments.
Unit Scheduler
US Air Force 24/7 hours/week
11.2020 - Current
- Revised production schedules to account for changing designs, shortages and other types of interruptions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated reports and daily logs for management use and permanent files.
- Submitted new system orders and completed related paperwork.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
Vehicle Registration Clerk
Unites States Air Force
02.2018 - 06.2018
- Managed Vehicle Plates record database using Excel, keeping all information confidential in accordance with federal privacy laws
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Organized computer-based information to minimize errors.
- Observed all deadlines, enabling timely completion of tasks.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Pulled and organized requested documentation.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
Cyber Liaison
United States Air Force, USAF
12.2020 - Current
- Oversaw hardware, software and networking component monitoring, testing and installation to assist maintenance and migration.
- Trained users to operate and manage hardware and software.
- Researched and maintained IT project and service documentation to assist future problem resolution.
- Maintained inventory of IT supplies by checking and documenting levels regularly.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis..
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Acted as the liaison between upper management and staff members, promoting positive working relationships built on trust.
Uniformed Security Officer
Intercon Security
11.2023 - 02.2024
- Implemented security procedures in accordance with company policies, adhering to state regulations and industry standards.
- Offered support during special events, ensuring crowd control and maintaining order throughout the venue.
- Participated in ongoing training programs, staying up-to-date on the latest security techniques and best practices.
- Identified potential threats through careful observation of surroundings and intuitive understanding of human behavior patterns.
Education
Some College (No Degree) - Criminal Justice
Community College Of The Air Force
Journeyman - Criminal Justice
Security Forces Training School
03.2015
Skills
- Relationship building
- Friendly, positive attitude
- Decision-making
- Organization
- Problem resolution
- Computer skills
- Team building
- Reliable and trustworthy
- Coordination
- Work ethic
- Email Software
- Microsoft Excel
- Microsoft Word
- Critical Thinking
- Reading Comprehension
- Time Management
- Active Learning
Security clearance
Top Secret Security Clearance
Timeline
Uniformed Security Officer
Intercon Security
11.2023 - 02.2024
Cyber Liaison
United States Air Force, USAF
12.2020 - Current
Unit Scheduler
US Air Force 24/7 hours/week
11.2020 - Current
Vehicle Registration Clerk
Unites States Air Force
02.2018 - 06.2018
Unit Scheduler
United States Air Force, USAF
10.2017 - 02.2018
Security Forces Member
United States Air Force, USAF
03.2015 - Current
Some College (No Degree) - Criminal Justice
Community College Of The Air Force
Journeyman - Criminal Justice
Security Forces Training School