In highschool i took a business course and what interested me the most was the typing I love to type I know the basics about computers I learn pretty well with hands on experience
Monica Reffitt
HORNELL
Summary
Compassionate housekeeper aide with extensive experience in maintaining cleanliness and safety in various environments. Known for strong attention to detail and effective collaboration, contributing to a positive atmosphere and reducing complaints.
Conscientious individual offering background in housekeeping for a hospital and a nursing home. Engaging and pleasant personality with talent to maintain healthy, clean environment for all residents.
Overview
16
16
years of professional experience
Work History
Housekeeper Aide
Elderwood At Hornell
Hornell, NY
03.2010 - 12.2025
- Maintained cleanliness and sanitation standards in resident areas and common spaces.
- Assisted with laundry services, ensuring timely and organized delivery of clean linens.
- Collaborated with team members to streamline cleaning processes for greater efficiency.
- Monitored inventory levels of cleaning supplies and restocked as necessary.
- Trained new staff on proper cleaning techniques and safety protocols.
- Provided compassionate assistance to residents while maintaining their dignity and comfort during services.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Provided exceptional support to fellow team members during peak times or when additional assistance was required, promoting a cohesive work environment.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Supported adherence to safety regulations by using appropriate chemicals and equipment during cleaning processes.
- Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
- Upheld company standards and expectations by consistently adhering to established policies and procedures during daily housekeeping activities.
- Set an example for new team members by modeling appropriate behavior, work ethic, and job-specific skills, fostering a positive workplace culture.
- Demonstrated strong attention to detail while completing various cleaning tasks, resulting in consistently spotless rooms for guests.
- Improved teamwork among housekeeping staff by fostering open communication and collaboration within the department.
- Collaborated with maintenance teams on any repairs or upkeep needed within guest rooms or common areas, promoting a well-maintained property appearance.
- Aided in maintaining a pest-free environment through diligent cleaning practices and prompt reporting of any potential issues or concerns.
- Contributed to a welcoming atmosphere by providing friendly interactions with guests as they encountered housekeeping staff throughout the property.
- Assisted in inventory management, ensuring all necessary supplies were available for housekeeping staff to complete their tasks effectively.
- Maintained high standards of cleanliness, contributing to an overall positive guest experience at the establishment.
- Dusted picture frames and wall hangings with cloth.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Changed bed linens and collected soiled linens for cleaning.
- Hang, cleaned and rehung draperies to maintain freshness.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Returned emptied garbage receptacles to proper locations.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Education
High School Diploma -
Prattsburgh Central School
Prattsburgh, NY06-2002
Skills
- Kitchen cleaning
- Deep cleaning expertise
- Waste disposal
- Dusting surfaces
- Bathroom maintenance
- Sanitization techniques
- Teamwork
- Cleaning and organizing
- Multitasking and organization
- Vacuuming and sweeping
- Mopping and sweeping
- Cleaning bathrooms
- Detail-oriented
- Vacuuming
- Hospitality background
- Housekeeping
- Health and safety compliance
- Dusting furniture
- Product knowledge
- Infection control
- Resident support
- Polishing surfaces
- Dusting
- Surface disinfection
- Safe cleaning with chemicals
- Teamwork and collaboration
- Time management
- Attention to detail
Interests
Timeline
Housekeeper Aide
Elderwood At Hornell
03.2010 - 12.2025
High School Diploma -
Prattsburgh Central School