Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Monica Regalado

American Canyon,CA

Summary

Bilingual Certified Medical Assistant looking to blend extensive customer service skills with proficiency in medical tasks such as wound care, specimen collection, and patient assessments. Demonstrates capability and energetic work attitude, ensuring effective communication and compassionate patient support. Adept at medical records management and computer proficiency, (aiming to leverage these skills in a dynamic healthcare setting to enhance patient care and clinical operations.).

Overview

25
25
years of professional experience
1
1
Certification

Work History

Cash Office Associate

TJ Maxx Distribution Center
Pinole, CA
07.2024 - 04.2025
  • Verified cash drawer, counted money and balanced receipts.
  • Prepared reports summarizing daily transactions for management review.
  • Trained new employees on proper cash handling techniques and policies.
  • Processed payments, reconciled accounts and made bank deposits.
  • Handled customer transactions with accuracy and efficiency.
  • Maintained records of all daily transactions in an organized manner.
  • Assisted other departments when needed to ensure efficient operations.
  • Organized work area to maintain cleanliness and safety standards.
  • Identified suspicious activities or irregularities and reported to management immediately.
  • Managed change fund accurately throughout the day with minimal errors.
  • Performed opening and closing procedures according to established guidelines.
  • Resolved discrepancies between physical count of cash and register balance.

Typist Clerk II Sub

West Contra Costa Unified School District
Richmond, CA
10.2023 - Current
  • Maintained inventory of office supplies ensuring adequate stock levels at all times.
  • Operated standard office equipment such as computers, photocopiers, scanners and fax machines.
  • Received and distributed mail, letters and packages.
  • Broke down boxes for garbage and recycling.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.

Medical Assistant Extern

Sonoma Valley Community Health Center
Sonoma, CA
02.2024 - 03.2024
  • Extensively trained in how to best support Family Medicine Providers while being an empathetic and efficient first point of contact for patients.
  • Trained in Epic, rooming patients, vitals, assisting with in-office procedures and sterilization.
  • Performed patient intake duties, including taking vital signs and medical histories.
  • Prepared examination rooms with necessary instruments and supplies.
  • Collected specimens for lab testing and performed basic laboratory tests under supervision of physician.

Customer Service Representative

PRO Unlimited Inc. For META
Fremont, CA
11.2021 - 03.2023
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Handled customer inquiries and suggestions courteously and professionally
  • Processed customer service orders promptly to increase customer satisfaction
  • Analyzed customer feedback to identify patterns, improving service delivery.

Customer Service Representative

Novacart USA
Richmond, CA
07.2013 - 11.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team
  • Managed customer returns ensuring that the company's return policy is properly followed to avoid contamination
  • Answered constant flow of customer calls with minimal wait times
  • Updated account information to maintain customer records
  • Processed customer service orders promptly to increase customer satisfaction
  • Managed timely and effective replacement of damaged or missing products
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Lead Financial Screener

Brookside Community Health Center
San Pablo, CA
01.2001 - 06.2013
  • Collaborated with hiring managers to identify specific skill sets and qualifications essential for each job opening for front desk & financial screeners
  • Supervised 4 front desk representatives and 2 financial screeners, and filled in when needed
  • Verified patient insurances and pre-qualified patients for Presumptive Eligibility, Family pack, Gateway, Medi-cal, Every Woman Counts and other County and State Programs
  • Assisted Patients in understanding their available healthcare options and assisted them in picking one that was right for them
  • Processed patient copays, deductibles and sliding scale fees via cash, and credit cards
  • Scheduled patient appointments and managed scheduling changes and cancellations
  • Maintained strict compliance with HIPAA standards and all patient confidentiality regulations
  • Balanced Financial Screen cash log everyday.

Education

CMA: Medical Assisting -

Vallejo Regional Education Center
Fairfield, CA
02.2024

Associate of Arts - Liberal Studies

Contra Costa College
San Pablo, CA
05-2000

High School Diploma -

Middle College High School
San Pablo, CA
05-1999

Skills

  • Bilingual (Spanish)
  • Phlebotomy
  • Medical Terminology
  • Medical Records Management (EPIC)
  • Wound Care and Irrigation
  • Specimen Collection and Urine and Blood Processing
  • Injections
  • Vitals
  • EKG's
  • Patient Screenings
  • Knowledge of Insurances, State & County Programs
  • Customer Service & Administrative Support
  • Computer Proficiency (EHR)
  • Call Center Operations
  • HIPPA
  • Insurance Verification

Certification

  • Certified Medical Assistant
  • Certified in Basic Life Support (BLS)

References

References available upon request.

Timeline

Cash Office Associate

TJ Maxx Distribution Center
07.2024 - 04.2025

Medical Assistant Extern

Sonoma Valley Community Health Center
02.2024 - 03.2024

Typist Clerk II Sub

West Contra Costa Unified School District
10.2023 - Current

Customer Service Representative

PRO Unlimited Inc. For META
11.2021 - 03.2023

Customer Service Representative

Novacart USA
07.2013 - 11.2021

Lead Financial Screener

Brookside Community Health Center
01.2001 - 06.2013

CMA: Medical Assisting -

Vallejo Regional Education Center

Associate of Arts - Liberal Studies

Contra Costa College

High School Diploma -

Middle College High School

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