Monica Renteria
Salinas,California
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manage and Direct Salinas Office and Support Staff
California Rural Legal Assistance, Inc.
08.2018 - Current
- Person of contact when other offices have general inquires or need assistance from the Salinas Office.
- Direct the 3 other Support Staff by assigning them responsibilities (e.g. one prints out stamps, other calls plumber when office has issues)
- Resolve client/nonclient complaints in a respectful and courteous manner.
- Provide support to other Support Staff by answering questions or issues they may have.
- Assist with IT issues.
- Remind Support Staff of time sensitive deadlines. (e.g. timesheets,trainings)
- Taking on substantial projects. (e.g. remodeling of buildings, switching internet providers)
- Increase office participation by recommending and initiating events.
Help Prepare Court Documents and E-file
California Rural Legal Assistance
- Provide support to Staff Attorneys in 3+ programs at the Salinas Office by electronically reviewing and filing Court documents to different Superior Courts in California.
- Provide assistance for cases in Litigation.
- Prepare Memorandum of Points and Authorities, and Table of Contents
- Prepare Exhibits
- File and Serve Discovery
- File documents that are time sensitive (e.g. Unlawful Detainers)
Help receptionist with phone calls and walk-ins
California Rural Legal Assistance
- On walk-in days I help the receptionist greet incoming visitors and customers by answering questions, help with completing applications, or provide referrals for issues outside of CRLA services.
- I help answer calls, while transferring them to appropriate individual and maintaining confidentiality of information regarding clients.
- If there is an issue with clients/non clients, other support staff come to me for help. Using my critical and thinking skills, I do my best to deescalate the situation.
Support with Administrative Legal Secretary Training
California Rural Legal Assistance
- Have trained around 5+ administrative legal secretaries.
- Thoroughly and respectfully explain how to carry out their responsibilities as an ALS.
- Provided training on Odyssey at our CRLA 2023 New Beginnings Staff Conference.
Case Review
California Rural Legal Assistance
- Once a week, our program meets with our Directing Attorney to go over cases, specifically new applicants.
- Take notes for each new case, what is going on with the case, how the advocate is going to proceed with the case. Lending my support and help for any follow up documentations or tasks needed.
- Add notes to cases on our LegalServer system to monitor what is happening on case.
Our Committee
California Rural Legal Assistance
- We have our own Committee that gathers the first Wednesday of each month to discuss issues that need to be addressed in the community
- Am in charge of arranging a speaker for the meeting, taking minutes, mailing copies of minutes and reminders, as well as making reminder calls to our members, and assuring they are paid for attendance.
- Most importantly, making sure their needs and questions are answered.
Trust Account
California Rural Legal Assistance
- I manage the Salinas Rural Justice Unit, formerly known as the Basic, Trust Account
- When we receive a check for one of our clients addressed to CRLA (e.g. settlement check.) I am responsible for making sure the check gets deposited into our trust account and I arrange for Client to come in to pick up the check
- I make sure to follow CRLA procedures when depositing checks and when the Client is picking up check
- Each month, I work on our trust account report and submit all required documents to our Accounting Department.
Brex Card
California Rural Legal Assistance
- Manage the Salinas Office primary company card, Brex Card
- Make purchases for Salinas Staff supplies and needs.
- Manage transactions and receipts responsibly to make sure reports are submitted in a timely manner.
Ordering/Restocking office supplies
California Rural Legal Assistance
- Making sure the Salinas Office is stocked up with supplies (pens, copy paper, legal pads, toilet paper, etc).
- Order supplies and equipment for all new staff.
Arranging payment plans
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
- When Defendants are unable to pay their fines in full, I set them up on a monthly payment plan.
- I thoroughly read and explain the payment plant to ensure the defendant understands.
- Once signed, I can set them up in the Court system for a payment plan.
Inputting arraignments/court trials/further proceedings
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
- I check the citing officer on the ticket. This helps me determine what day and time the Court Trial will be set for.
- Once I gather the information of the Court Trial. I note it down on the Request for Court Trial form.
- The defendant fills out the Request for Court Trial form.
- I review the form to make sure it is correctly filled out and signed.
Submitting requests from Defendants
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
- Defendants submit a letter of request and I submit it to the Commissioner of the Court.
- The main request I receive is a request to reduce the amount of the fine.
- I prepare Modification Request, which provides the commissioner with quick summary of the citation, and attach the defendants request.
Sentencing out cases
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
- I am able to sentence out cases dealing with proof of corrections and bail forfeitures.
- Proof of Corrections are citations that come in with a correctable offence. Examples are expired registrations, no insurance, driving without your drivers license in your possession.
- Bail Forfeitures are citations where the defendant chooses to pay the fine and close out their case.
Referring Defendants to Traffic school
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
- Referring defendants to traffic school
- Defendants must pay the full amount of fine plus traffic school.
- Once full amount is paid, a referral list of traffic schools is provided.
I am assigned the attorney and handicap window
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
- Anytime an attorney or disabled individual comes to the court to file paperwork or ask questions, they are allowed to go to the front of the line and immediately receive help at my window.
Day care
CreekBridge Fitness
07.2015 - 04.2018
- Started off in DayCare room before moving on to front desk.
- Taking care of children while their parents worked out.
- Maintained a clean and positive environment for children.
- Kept children busy with different activities.
Front desk
CreekBridge Fitness
07.2015 - 04.2018
- Maintained organized and clean front office area to create professional and welcoming environment for members and employees.
- Completed data entry and filing to gym memberships accurate and easily located.
- Collected overdue payments, processed transactions and updated relevant records.
Selling memberships
CreekBridge Fitness
07.2015 - 04.2018
- Making sure members are aware of what they are signing up for
- Explain all our rules and regulations step by step.
Answering multiple phone calls
CreekBridge Fitness
07.2015 - 04.2018
- Gym changed its name and went through changes in management, answered members concerns and questions by managing numerous calls per day, efficiently while maintaining professionalism and upbeat tone.
Maintaining a clean workspace
CreekBridge Fitness
07.2015 - 04.2018
- Working at a gym can get messy
- There is plenty of equipment that needs to get picked up and cleaned.
Open Store
Dollar Tree
10.2014 - 07.2015
- I would open the store every morning at 7:00 am, made sure all cash registers were on, and everything was in order before the store opened
- I was the only employee working, besides the manager, until 12:00pm.
Cashier
Dollar Tree
10.2014 - 07.2015
- Being the only cashier in the morning, I would handle all transactions until 12:00 pm, when another cashier came in.
Stocking
Dollar Tree
10.2014 - 07.2015
- When Dollar Tree was short staffed, I would go in at 4:00 am to help stock until my cashier shift started.
Receiving freight
Dollar Tree
10.2014 - 07.2015
- On Tuesdays, I would come in when the store needed someone to help receive product.
Education
Administration of Justice With Transfer -
Hartnell College
Salinas, CA05.2024
Skills
- Fluent Spanish Speaker/Writer
- Type 65 wpm
- Communication
- Client relations
- Multi-tasking
- Legal Knowledge
- Organized
- Excellent Team and Work Ethics
- Punctual
- Microsoft Word
- Microsoft Excel
- Quick Learner
Accomplishments
Presented CRLA Office Marvel Award Certificate 2023
References
Claudia Magallon
Staff Attorney, Center for Community Advocacy
(831) 229-2194
Ana Montalvo
Courtroom Clerk, Monterey County Superior Court
831-269-6528
Certification
Peace Officer Standards and Training Certificate (POST)
- Completed professional development in Peace Officer Standards and Training
Timeline
Manage and Direct Salinas Office and Support Staff
California Rural Legal Assistance, Inc.
08.2018 - Current
Arranging payment plans
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
Inputting arraignments/court trials/further proceedings
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
Submitting requests from Defendants
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
Sentencing out cases
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
Referring Defendants to Traffic school
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
I am assigned the attorney and handicap window
Monterey County Superior Court- Traffic Division
06.2016 - 08.2018
Day care
CreekBridge Fitness
07.2015 - 04.2018
Front desk
CreekBridge Fitness
07.2015 - 04.2018
Selling memberships
CreekBridge Fitness
07.2015 - 04.2018
Answering multiple phone calls
CreekBridge Fitness
07.2015 - 04.2018
Maintaining a clean workspace
CreekBridge Fitness
07.2015 - 04.2018
Open Store
Dollar Tree
10.2014 - 07.2015
Cashier
Dollar Tree
10.2014 - 07.2015
Stocking
Dollar Tree
10.2014 - 07.2015
Receiving freight
Dollar Tree
10.2014 - 07.2015
Help Prepare Court Documents and E-file
California Rural Legal Assistance
Help receptionist with phone calls and walk-ins
California Rural Legal Assistance
Support with Administrative Legal Secretary Training
California Rural Legal Assistance
Case Review
California Rural Legal Assistance
Our Committee
California Rural Legal Assistance
Trust Account
California Rural Legal Assistance
Brex Card
California Rural Legal Assistance
Ordering/Restocking office supplies
California Rural Legal Assistance
Administration of Justice With Transfer -
Hartnell College
Peace Officer Standards and Training Certificate (POST)
- Completed professional development in Peace Officer Standards and Training
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