Monica Reyes
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
5
5
years of professional experience
Work History
Line Cook
Fat Sal's
Los Angeles, CA
02.2021 - Current
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Front Desk Receptionist
Ritz-Carlton
Los Angeles, CA
01.2021 - 07.2023
- Greeted visitors to provide information and direct to appropriate personnel.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
Customer Service Representative
T-Mobile
Los Angeles, CA
01.2019 - 04.2021
- Mentored junior team members and managed employee relationships.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided top quality control and eliminated downtime to maximize revenue.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
High School Diploma -
Los Angeles High School Of The Arts
Los Angeles, CA06-2011
Skills
- Operations Leadership
- Loss Prevention Strategies
- Multi-Task Management
- Medical Terminology Knowledge
- Quality Control
- Professional Attitude
- Customer Service
- Crew Training
- Effective Prioritization
- Punctual and Honest
- Problem-Solving
- Attention to Detail
- Positive and Professional
- Data Entry
- Team Leadership
- POS System Operation
- Strategic Planning
- Business Administration
Languages
English
Professional
Spanish
Professional
Affiliations
- Volunteer
- Attending Class
- Reading Books
- Golf
- Attending Church
- Theme Parks
- Museums
- Travel
- Exercise
- Family
- Concerts
References
References available upon request.
Timeline
Line Cook
Fat Sal's
02.2021 - Current
Front Desk Receptionist
Ritz-Carlton
01.2021 - 07.2023
Customer Service Representative
T-Mobile
01.2019 - 04.2021
High School Diploma -
Los Angeles High School Of The Arts
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