Monica Reyes Carrazco
Phoenix,AZ
Overview
6
6
years of professional experience
Work History
Warehouse Clerk
SK Food Group
07.2021 - Current
- Receive and process incoming freight from external warehouses and companies to allow associates to produce products for external stores
- Organize freight efficiently and provide associates with consistent work to maintain a steady workflow while also maintaining the working area clean and safe
- Maintain communication with supervisors to ensure associates always have enough work
- Provide feedback to supervisors on associates’ work barriers for them to be resolved
- Supported cost reduction initiatives by analyzing shipping routes and selecting carriers offering competitive rates.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Built positive relationships with customers by providing exceptional customer service.
Claims Processor
AHCCCS
02.2023 - 06.2023
- Processed medical, dental claims, averaging 5,300 records per month
- Working high volume documents scanning and imagining the environment
- Sorting, opening mail or files to retrieve documents
- Extract data of patients from various sources and manage an organized computer base system
- Reviewed work orders and accurately input data into the company database, flagged accounts needing additional services and routed this information to appropriate teams to prevent service delays
- Update and alphabetized records for +130 customers and employees 5 days per week
- Supported additional functions in administrative, payroll, and reception areas.
- Monitored changes in legislation that could potentially impact the way claims are processed or paid out by insurance companies.
Customer Service
Tuesday Morning
04.2018 - 07.2019
- Maintain a high volume workload within a fast paced environment
- Assisted an average of 550 clients in any given week and consistently met performance benchmarks in all areas
- Maintained relationships of both internal and external clients
- Analyzed reports on improvements to bring effectiveness to the department
- Educated clients on the programs as well as navigation of the website
- Processed credit cards payments for orders and managed accounts receivables.
Education
High school diploma -
Trevor G. Browne
Phoenix, AZ05.2018
Skills
- Fast Learner
- Time management
- Great communications
- Call Management
- Data Collection
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Claims Processor
AHCCCS
02.2023 - 06.2023
Warehouse Clerk
SK Food Group
07.2021 - Current
Customer Service
Tuesday Morning
04.2018 - 07.2019
High school diploma -
Trevor G. Browne