Robert Reynolds
Summary
Dynamic leader with a proven track record at FNS, Inc., driving $420K in monthly gross profit. Expert in operations management and team building, I excel in formulating strategic plans and enhancing customer relations. Skilled in P&L management, I implement process improvements that foster growth and efficiency while nurturing employee development.
Overview
17
17
years of professional experience
Work History
General Manager / VP Brokerage Operations
FNS, Inc.
12.2022 - Current
- Built new Brokerage division to $420K in gross profit per month within 3 years
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Director of Sales and Operations
Integra Logistics Services / ROAR Logistics
12.2009 - 12.2022
- Created new sales and operations office in Dallas, TX. In both OTR Brokerage and Intermodal Transportation.
- Handled all sales, pricing, and operations for the new Dallas office
- Grew business to $20 Million in Sales
- Hired new employees and developed all operational SOP's
- Became profitable in the second month in business, later to become the highest profit and volume generating office in the first two years.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Managed team of sales representatives, providing guidance, coaching and support.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Prepared sales presentations for clients showing success and credibility of products.
- Cross sold company TMS, provided training and support to customers' Intermodal and TL Brokerage operations teams.
Operations Team Leader
NYK Logistics
03.2008 - 11.2009
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped set and manage objectives for quality, productivity and compliance.
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Achieved superior service levels by closely monitoring performance metrics and addressing any issues promptly.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Collaborated with other departments on cross-functional initiatives aimed at enhancing overall business performance.
- Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
- Provided effective leadership during periods of change or transition within the organization.
- Analyzed data to identify areas for improvement, resulting in higher levels of customer satisfaction.
- Maintained current knowledge of industry trends, incorporating relevant insights into operational strategies.
- Improved operational efficiency by streamlining processes and implementing more effective procedures.
Education
General Studies
Western Hills High School
Benbrook, TX05-1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relations
- Goal setting
- Verbal and written communication
- P&L management
- Customer retention
- Process improvements
- Vendor relationships
- Employee development
- Business development
- Risk management
- Vendor negotiations
- Market analysis
- Loss prevention
- Contract negotiations
- Skilled negotiator
- Change implementation
- Community outreach
Affiliations
Serve on the Board of Directors for the Softask Charity golf tournament
Timeline
General Manager / VP Brokerage Operations
FNS, Inc.
12.2022 - Current
Director of Sales and Operations
Integra Logistics Services / ROAR Logistics
12.2009 - 12.2022
Operations Team Leader
NYK Logistics
03.2008 - 11.2009
General Studies
Western Hills High School
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